Job Description

POSITION PURPOSE:

The holder of this role is responsible for effectively handling activities within the facilities function. This includes.

assisting the Manager in improving the efficiency of the facilities thus maintaining an environment that is clean,

attractive, and functional for employees and for the equipment.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

Daily facility observation with regard to infrastructure

Repairs and Maintenance of the facility

Locker Management

Job allocation to Carpenter and Plumber

Schedule for maintenance of indoor potted plants

Overseeing cafeteria operations

Client visits

Timely Pest Control

Vendor Payment Request

Preparing Provision Report and Monthly Cost Report

Schedule and supervise work carried out by Facilities Technicians

Monitor attendance of Facilities Technicians Attend or lead regular staff meetings and resolve any

issues raised.

Evaluate performance of Facilities support contractors on a day-to-day basis

Ensure overall maintenance and management including infrastructure, common assets and services.

Including, HVAC system, building management system, Gen sets ,UPS etc

Interact and co-ordinate for client audits

Knowledge of Audits ISO 27001/14K /15K

Crisis management.

Identify avenues for cost control and implement the same.

Lead a team of contracted Facility Managers / Shift In-charge and other site personnel.

Co-ordinate and control vendor personnel.

To achieve zero down time of the Electro- Mechanical equipment\'s of the system.

Maintain report and document daily consumptions of Electricity, Water, and Fuel (HSD) as per

sanctioned budget.

Monitor and report the services performed by outside contractors in accordance to all contracts,

leases, service agreements, and warranties.

Ensure timely responses to request for services by Clients, employees, and management.

Analyse and modify operation of the physical plant to conserve energy.

Maintain adequate inventory of parts, tools, supplies and maintain purchasing records.

Maintain a clean and orderly workplace to ensure hazards less operation.

Ensure un-interrupted supply of electricity, water, air-conditioning & ventilation.

To plan & organize preventive & breakdown maintenance jobs on engg & building equip.

To plan to upgrade the property and various engineering equipment\'s at regular intervals.

To plan replacement of run-down equipment\'s.

To liaise with government-agencies for electricity, water, lift, pollution control etc.

To plan and organize manpower including contractors.

To train and develop engineering staff.

To maintain drawings, records, manuals of various engineering system and equipment\'s.

Maintain appropriate equip. operating logs, charts, diagrams, drawings special tools etc.

Establish annual energy reduction objectives & prepare reports for the same.

Select vendors and contractors that meet quality standards and pricing specifications.

Initiate purchase orders through constant follow-ups.

Maintain purchasing records.

Total productive maintenance of equipment\'s to be implemented and followed as per plan in

consultation with the manager.

Report generation (site reports etc), maintaining all statutory required licenses.

To sign service level agreement with intra-departments for smooth functioning.

To take up all initiatives & Programs as decided by the management & complete the same with in the

time frame provided.

Managing the outsourced security personnel and vendors who safeguard the company\'s assets and

the physical safety of employees and visitors at Firstsource within area of responsibility.

Ensure the execution of the work as per the laid down SLA

Executing, under superior supervision; protection goals, objectives and metrics consistent with

corporate strategic plan of Firstsource within span of control.

Executing security policy, standards, guidelines and procedures to ensure ongoing maintenance of

security at Firstsource within the span of control.

Executing measures to protect asset, prevent workplace violence, keeping a track on functionality of all

security systems / equipment\'s maintained by BMS, at Firstsource within specified geographical.

boundaries.

Executing & monitoring policies, employee education and awareness at Firstsource within specified.

geographical boundaries.

Establishing & maintaining relationships with local law enforcement and other related government.

agencies within specified geographical boundaries.

Establishing & maintaining relationship with other departments / heads at Firstsource within sphere of

control.

Assist superior in creating a feel of safe & secure environment amongst employees within Firstsource /

specified geographical boundaries.

Implementing incident response plan as well as investigation of security breaches.

Assist Corporate Security Manager & Head - Security & Vigilance in medium scale vendor negotiation.

Thorough checks on day-to-day security functions.

Supervising & tracking the performance of subordinates, outsourced security guards & supervisors.

Tracking materials movement within the facility.

Track key management, material management and access control.

Ensuring baggage checks & frisking as per the security standards.

Building & grooming outsourced physical security teams / Firstsource security subordinates within

sphere of control.

Prepare & conduct training schedules for employees / security subordinates / outsourced physical

security teams within specified geographical boundaries.

Tracking performance of outsourced physical security teams / Firstsource security subordinates.

Generate / compile the MIS as required and Act as back up for other locations.

SPAN OF CONTROL (PEOPLE, ASSESTS etc)

Physical safety of employees, vendors on sites, visitors, facilities & assets of Firstsource within

specified geographical boundaries.

DECISION MAKING / AUTHORITY

Decisions in consultation with superior, limited to specific geographical boundaries.

KNOWLEDGE AND SKILLS (ESSENTIAL)

Must be an intelligent, articulate, and persuasive leader.

Ability to communicate security-related concepts to a broad range of non-technical staff. (Technical

knowledge will be an advantage)

Should have experience with business continuity planning, auditing, and risk management, as well as

contract and vendor negotiation.

Must have moderate working knowledge of pertinent law and the law enforcement community.

Must have a certain understanding of IT and information security as well.

EDUCATIONAL / PROFESSIONAL QUALIFICATIONS (ESSESNTIAL/DESIRED)

Graduate in any discipline

10-12 yrs experience in security /Facility/Admin

Computer knowledge

Firstsource Solutions