Job Description

Job Req ID: 44491
Location:
Jabalpur, IN
Function: Retail
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.



Role



Franchise Lead





Job Level/ Designation



M1/ Manager





Function / Department



Postpaid





Location



Jabalpur





Job Purpose



Overall responsibility for activities at all Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice - postpaid/ prepaid, data etc.)





Key Result Areas/


Accountabilities



• Achieve sales target for all products (Voice-
• Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
• Ensure and monitor quality of acquisition through VIMS
• Ensure availability of stock at VIMS while adhering to norms
• Deliver overall revenue targets through VIMS channel
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency and adherence to processes
• Resolve VIMS-specific issues within specific timelines
• Keep channel partner motivation levels high through regular reviews of performance



Core Competencies,


Knowledge, Experience



• Minimum 8 years of experience in Customer Handling /Retention Management
• Must be able to communicate with peers and seniors in the system well and convincingly.
• Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
• Logical Thinking and good in sighting and analytical skills
• Prior telecom experience mandatory



Must have technical / professional qualifications



• Graduate in any field
• Data analytics and process improvements
• Excel and Presentation skills



Years of Experience



• 7-8 years of experience in Customer Handling /Retention Management


Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership