Job Description

About us:

OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group's business strategy to provide operational service support. OSBI works with the Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.



OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies.



1. Job Overview

The Practice Manager will play a pivotal role in supporting and executing towards strategic & tactical endeavours, special projects & assignments within OSBI. This position involves collaborating closely with key stakeholders, assisting in driving special initiatives, and ensuring the smooth execution of objectives, projects, ideas and plans.

The Executive Director and Group Ops Director are consistently occupied with providing vision & direction to solve operations challenges, prepare for future opportunities, plan for uncirtainties, respond to situations with a single focus on achieve organizational excellence. They need execution support to help them realise thier vision and direction so that they can drive tangelible results. The Practice manager will be responsible for driving business performance through collaboration with various stakeholders, manage high-stake projects and ensuring that key OSBI initiatives are executed efficiently and effectively.



2. Core Responsibilities



Strategic Support (10%):

• Collaborate with the OSBI Executive Director (50%) and Group Operations Director (50%) in executing strategic plans to enhance operational efficiency, customer satisfaction & organizational effectiveness.
• Conduct research on industry trends, competitor analysis, and best practices to provide valuable insights and recommendations.


Execution (50%):

• Oversee the execution of high-impact projects from inception to completion, ensuring adherence to project scopes, timelines, and budgets.
• Develop comprehensive project plans and monitor progress, identifying and mitigating risks as necessary.
• Regularly update the Executive Director/Group Operations Director on project status and outcomes.


Stakeholder Engagement (20%):

• Cultivate strong relationships with OSBI leadership and group stakeholders.
• Act as a representative for the Executive Director in meetings and engagements, conveying business priorities effectively.
• Facilitate cross-functional collaboration and alignment to achieve collective objectives.


OSBI Functional Oversight (20%):

• Analyse operational metrics to identify areas for enhancement and optimization across OSBI functions.
• Collaborate with internal teams to implement process improvements aimed at driving operational excellence.
• Ensure compliance with relevant regulatory requirements and organizational policies.


3. Experience Requirements

• Minimum of 8-10 years of experience in project management or strategic support roles.
• Experience working in UK banking / financial services is essential.
• Experience in overseeing high-impact projects from inception to completion.
• Experience working with cross functional stakeholders
• Experience in ideation and delivery of strategic outcomes
• Solid experience in communication and project management frameworks


4. Knowledge Requirements

• Understanding of operational metrics and regulatory requirements in banking operations.
• Understanding of project management tools
• Knowledge in customer metrics


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5. Skill and Competency Requirements

• Proficiency in stakeholder management and planning.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to collaborate with internal teams and facilitate cross-functional alignment.
• Execution Mindset and Ability to get things done.
• Takes Ownership, Is self-driven, ambitious and accountable.
• Focuses on outcomes and not just activities.
• Can operate at a strategic level on planning and ideation but can also operate on the ground in executing tasks
• Has a track record on delivering change, driving completion of projects and aims high
• Has high learning agility, is curious, focuses on self-development and constantly strives to achieve better


6. Required Qualifications/Certifications

• Bachelor's & Master's Degree in Business Administration, Finance, or related field.


Why join OSBI?



We understand your career and how you progress is as unique as your individual personality. We've created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed. Whether you're in the early stages of your career or already have an established profession, we're constantly seeking to hire talented individuals who want to make a difference and grow with us. We're a connected company working together to create a business in which we can all take pride and prosper.

If you want to know more about OSBI, please click on the website link: www.osb-india.com



To know more about OSBI culture please find us on Instagram @OSBINDIA



To find out more about the roles & updates please follow our LinkedIn Page www.linkedin.com/company/osbi.