Job Description

Role SummaryAt Pfizer we make medicines and vaccines that change patients\' lives with a global reach of over 780 million patients.Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation and our business to support Pfizer in this mission.The Commercial Creation Center & CDI (C4) team builds and maintains the platforms and capabilities that enable Pfizer Business Units to connect digitally with our external customers and effectively engage and collaborate across teams internally. This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services, and experiences in service of patients, HCPs, payors, pharmacists, or clinical sites. We build advanced cloud-based technology solutions at a global scale that positively impact Pfizer business performance.Global Support and Operations: Within C4, the Global Support and Operations team is accountable for providing high-quality, multi-dimensional, expert technical operations and support for suite of solutions used across C4 organization.The primary purpose of the Manager, Organizational Transformation - Global Support & Operations (GSO) is to lead on adoption of new GenAI working models, drive organizational transformation initiatives, and optimize processes across the Global Support & Operations organization within C4 leveraging Six Sigma or equivalent process improvement methodologies. This role will work closely with the Organizational Transformation Lead, Internal Teams and External Partners to drive and implement the initiativesThe Manager, Organizational Transformation - Global Support & Operations (GSO) is expected to have a strong hands-on experience in Generative AI, Artificial Intelligence, Machine Learning, Intelligent Automation Tools along with proficiency of other modern and emerging technologies to drive efficiency, productivity and alignment with our mission and objectives.Role ResponsibilitiesSubject Matter ExpertiseLead the adoption of new GenAI working models, driving organizational transformation initiatives, and optimizing processes across the Global Support & Operations (GSO) organization within C4Utilize Six Sigma or equivalent process improvement methodologies to identify areas for improvement and implement process enhancementsEnsure all digital transformation projects are delivered within scope, budget and schedule in accordance with Pfizer Digital Lifecycle processesCollaborate with cross-functional teams and stakeholders to ensure successful implementation of transformation initiatives Strategic Leadership & DeliverySpearhead initiatives to integrate and implement GenAI technologies and advanced applications support and maintenance working models across GSOLead the execution of transformation initiatives, collaborating closely with internal teams and external partnersDrive organizational change management processes to ensure smooth transition and adoption of new technologies and practicesContinuously evaluate and improve support and operations processes to enhance efficiency, scalability, and customer satisfactionEstablish and monitor key performance indicators (KPIs) and report on the progress of digital transformation initiatives, and their impact on business performanceConduct comprehensive audits of internal processes to identify inefficiencies and areas for improvementDevelop and implement strategies to enhance ways of working and operational effectiveness across GSOConduct annual reviews of processes & documentationIdentify opportunities for process optimization and automation to enhance operational efficiencyProvide support and guidance to implementation teams on the details required to perform automation of solutions and process improvements, leveraging the latest technologies and methodologiesResource and Financial ManagementManage the delivery of digital transformation projects, ensuring they are delivered on time, within budget, and to the required quality standardsProvide clear and concise reporting on the financial benefits gained through adoption of Generative AI solution, automations and process improvementsAnalyze vendor performance and workload to ensure effective resource allocation and optimal vendor managementDevelop and execute strategies to enhance vendor relationships and improve service deliveryCross- Team CollaborationCollaborate with senior GSO leadership to align transformation initiatives with GSO goals and objectivesManage stakeholder engagement and communication to ensure alignment on adoption of new technologies and processesBuild and maintain relationships with key stakeholders, both internal and external, to ensure the successful delivery of digital transformation initiativesCoaching and MentorshipActively shares knowledge with team members to ensure they are equipped with the necessary skills and knowledge to adapt to new processes and technologiesQualificationsEducationBachelor's degree in Computer Science or Information Management, Engineering or Technology Management with at least 5 years of proven experience in organizational transformation, Six Sigma or equivalent process improvement methodologies. Artificial Intelligence and other Intelligent Automation technologiesMaster's degree or Ph.D. preferred with at least 3 years of relevant above experience.HS Diploma (or Equivalent) and 10 years of relevant experience OR an associate's degree with 8 years of experience.Minimum of 3 years hands-on experience in leading and delivering digital transformation projects with a special focus around Artificial Intelligence from inception to implementation.Strong proficiency of digital technologies, including Generative AI, Artificial Intelligence, Machine Learning, other Intelligent Automation solutions and CybersecurityExperience/ Technical Skills/ ToolsProven experience in organizational transformation, Six Sigma or equivalent process improvement methodologies. Artificial Intelligence and other Intelligent Automation technologiesProven experience collaborating with and managing cross-functionals teams including business subject matter experts, technical experts and compliance teams for project executionStrong stakeholder management, facilitation, influencing and negotiation skillsAbility to engage effectively with internal stakeholders at all levels and external partnersAbility to think strategically, demonstrate leadership capabilities in transformation and other critical initiativesCommitment to staying updated on the latest trends, technologies, and best practices in transformation and automationExperience managing vendors and contracted resources in both a staff augmentation and managed services modelManage and report progress related to work efforts in responsible areasMaintain comprehensive documentation of systems, processes, and configurations to facilitate knowledge sharingHands-on experience in internal auditing or process evaluationExperience in analyzing and managing vendor performance and workloadCertifications/ TrainingCertification in Artificial Intelligence, Automation and specific transformation technologies are plusSix Sigma Certification (Green Belt/Black Belt) is preferredPreferred QualificationsExperience in pharmaceutical industry, understanding of pharma commercial business process and IT support & operationsProcess-oriented with strong organization, project management and coordination skillsAbility to adapt to changing working conditions and work assignments, to be open, and motivated to learn and adopt new ideas and conceptsCertifications/ TrainingITIL/PMP certifiedCertification(s) on Artificial Intelligence and other related modern technologies is preferredNon-Standard Work Schedule, Travel or Environment RequirementsCandidate will be expected to travel globally to Pfizer locations as neededNon-standard work hours may be required based on project deliverables and business needsThis is an office-based role, however, should be able to work remotely with a team spanning different time zonesOrganizational RelationshipsSenior GSO Leadership, Internal Teams, External VendorsPfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Continuous Imprv and Proj Mgmt#LI-PFE

Pfizer