Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Manager - Operations

Property and Asset Management

What this job involves

Expert in Delivering Quality & Preserving Goodwill
You\xe2\x80\x99ll take charge of all property management services that we have for all our clients\xe2\x80\x99 properties assigned to you, be it site operations, contract, procurement, financial, or team management. You\xe2\x80\x99ll ensure our service delivery is at its best by promoting seamless and competitive operations by collaborating with the top management.
You\xe2\x80\x99ll be working frequently with clients\xe2\x80\x94that\xe2\x80\x99s why you\xe2\x80\x99ll need to build strong relationships with them. You\xe2\x80\x99ll be expected to proactively make sure that the clients\xe2\x80\x99 expectations are always met. You\xe2\x80\x99ll also serve as the main point of contact for any property related concerns
An All Rounder
Over and above managing operations, you\xe2\x80\x99ll support various client-specific programs such as technology launches, trainings and user experience initiatives hence giving the client an all-round experience.
Client Centric

In this role, you will be working closely with your Cluster Head and ensuring a perfect alignment of the client\xe2\x80\x99s property management needs, assist in all new client transitions and services provided by us to them.
Seamless communication and adaptation of processes and standards will help you drive this agenda effectively with the help of your team (Property Manager and other staff). You will be accountable in managing versatile bouquet of properties/ sites assigned to you.
Beating the Odds
Can you see the bigger picture? Can you juggle operational delivery whilst delivering future strategy?
You will the Clients go to person who will be highlighting successes or potential issues whilst providing tangible solutions by delivering value-creating opportunities and supporting the Client in the implementation of short and long-term projects. You will be trouble shooting and firefighting site operational issues in liaison with the Property Manager.

Sound like you? Here is what we\xe2\x80\x99re looking for:
Experienced and Professional approach
Do you have at least ten years\xe2\x80\x99 experience in facilities, property management, hospitality or related fields? If so, we would be more than happy to work with you. At JLL, we\xe2\x80\x99ll let you fully demonstrate your expertise in property management, planning and organizational skills, and knack for addressing complex operational matters daily.
Fostering teamwork and excellence
Are you someone that enjoys building up the quality of team deliverables?
As the person in charge, you will support our people\xe2\x80\x99s growth and development through training and coaching sessions. You\xe2\x80\x99ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you\xe2\x80\x99ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.
Good Communicator
You can get your ideas across clearly both verbally and in writing. You\xe2\x80\x99ll be working with many diverse interest groups so the way you share information and your ability to persuasively convey information is highly important. A high EQ is must for this role.

Your key deliverables will be but not limited to:
Provide a comprehensive Property Management service to ensure that all amenities are resourced and maintained to high class industry standard.
Ensure all services are performed as per Standard Service Specifications
Preparation of Property management budgets and perform CAM collection
Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans
Maintain site accommodation and services, through contractors and direct labour, in most cost-effective way.
To meet at all time the contractual obligations and target SLA\xe2\x80\x99s set by both the client and internal management
Ensure Health & Safety regulations are adhered to and that General and Fire risk assessment recommendations are implemented across the team
Ensures occupancy of sites complies with statutory legislation.
Ensure quality of staff, appraising and developing them to ensure maximum contribution.
Proactive liaison with local and regional municipal authorities.
Interviews, selects, hires, supervises and reviews qualified building operation and management staff
Manages critical relationships with client, tenants, and key vendors
Reviews all building financial data with Ambience and Property Accountant
Ensures that all client deliverables are submitted in a timely manner
Acts as the liaison to local community public interest groups
Manages vendor relationships
Writes vendor contract specifications
Oversees all vendor bidding
Ensures that entire staff maintains a critical eye on all aspects of building physical care
Fosters and maintains \xe2\x80\x9cTenant is our Guest\xe2\x80\x9d philosophy among the staff

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.