Job Description

For a Manager of Operations and Customer Support in the Employee Transportation (ETS) field, the responsibilities typically include:

Operations Management

1. Route Planning and Optimization:

- Design and implement efficient transportation routes.

- Optimize schedules to minimize costs and travel time.

2. Fleet Management :

- Oversee the maintenance and management of the transportation fleet.

- Ensure vehicles are safe, reliable, and comply with regulations.

3. Logistics Coordination :

- Coordinate daily transportation logistics to ensure timely pick-ups and drop-offs.

- Manage unexpected issues like vehicle breakdowns or traffic delays.

4. Vendor Management :

- Negotiate and manage contracts with transportation vendors.

- Monitor vendor performance to ensure service quality.

5. Budget Management :

- Develop and manage the transportation budget.

- Identify cost-saving opportunities without compromising service quality.

6. Compliance and Safety :

- Ensure all transportation activities comply with local, state, and federal regulations.

- Implement safety protocols and conduct regular safety training sessions.

Customer Support Management

1. Customer Service Strategy :

- Develop and implement customer service policies and procedures.

- Ensure a high level of customer satisfaction by addressing complaints and feedback promptly.

2. Team Leadership :

- Recruit, train, and supervise customer support staff.

- Foster a customer-centric culture within the team.

3. Communication :

- Serve as the primary point of contact for employees regarding transportation issues.

- Provide timely and accurate information about transportation services to employees.

4. Issue Resolution :

- Handle escalated customer service issues and emergencies.

- Develop solutions to recurring problems and improve service delivery.

5. Performance Monitoring :

- Track and analyze customer service metrics.

- Implement improvement initiatives based on performance data and feedback.

6. Technology Integration :

- Utilize transportation management software to enhance operations.

- Implement and maintain customer service tools like CRM systems.

Strategic Planning and Reporting

1. Strategic Planning :

- Develop long-term strategies for transportation services.

- Align operations and customer support with organizational goals.

2. Reporting :

- Prepare regular reports on transportation operations and customer service performance.

- Present findings and recommendations to senior management.

3. Continuous Improvement :

- Identify opportunities for process improvements.

- Implement best practices in transportation and customer support.

4. Stakeholder Collaboration :

- Work closely with HR, administration, and other departments to understand transportation needs.

- Collaborate with external partners to enhance service offerings.

By balancing these responsibilities, the Manager of Operations and Customer Support ensures efficient, safe, and customer-oriented transportation services for employees.

Job Types: Full-time, Internship

Pay: ?35,000.00 - ?50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Education:

• Bachelor's (Preferred)

Experience:

• Operations: 4 years (Preferred)
• total work: 6 years (Preferred)

Work Location: In person

Speak with the employer
+91 +91 73910 68025