Job Description

As Manager of Central Operations Team (Risk and Governance), you will be responsible for monitoring a key area of governance within Government business (reviewing operations, analytics, audit, and trainings) and help ensure seamless business operations by maintaining a robust framework of operational excellence. Your Responsibilities: Ensure complete Governance of order taking process and Customer service in Key Account Management Business (KAM) through End-To-End KAM Governance Tool. Verify all purchase orders using both automated and manual checks. Discuss and request corrections from KAMs before approving the purchase order. Verification and approval of Proof of Delivery (POD) uploaded by the Hospital. In case of observations in PODs coordinate with HS / KAM team-member / C&FC. Seek requisite approvals wherever required. Review reimbursement to HS is based on valid receipts and approvals. Perform a risk-based analysis of POs & propose physical verification of PO/PODs to independent auditors (Quarterly). Work closely with the SCM and CFA team to gather and provide the required documents and records for the audit. Analyze audit reports and identify any deviations. Prepare cases based on the findings/deviations during review of POs/PODs for monthly KAM Governance Meeting. Apply analytics to prepare a Sales Trend Analysis report, to identify patterns and trends in sales data. Regular update of the Standard Operating Procedures (SOPs) as and when necessary, to ensure that the procedures align with the latest guidelines and requirements, promoting effective governance. Conduct refresher trainings of KAMs, HS and the SCM team, providing updates and reminders on compliance and governance aspects. Role Requirements What you ll bring to the role: Bachelor s degree or equivalent with advanced degree in management, is preferable. Desired experience in forensic & audits Should be comfortable working on monitoring systems. Strong interest in operations and systems management with ability to problem solve and mediate issues. Strong interpersonal, influencing and presentation skills. Capable of establishing trusted relationships with internal and external stakeholders Able to understand changing dynamics of Pharmaceutical industry Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.

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