Manager
Year Noida, Uttar Pradesh, India
Job Description
:Role/Responsibility
- Capacity planning and staffing plans for the process based on medium term business forecast.
- Negotiating and finalizing SLAxe2x80x99s with the Client.
- Establishing a review/ reporting mechanism with the Client.
- Developing and approving incentive plans.
- Be a Champion for process & performance improvement projects.
- Develop case studies, show case the business and participate in business acquisition.
- Review progress of attrition action plans and check effectiveness.
- Provide leadership to team of lead assistant managers, team leaders and agents
- Setting goals that align with organizational objectives. Develop and implement actionable strategies to help team meet targets and client expectations
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Outstanding Client facing skills.
- Capability to prepare and conduct business reviews.
- Outstanding leadership, people management and communication skills.
- Outstanding conflict resolution skills
- Displays integrity
- Business perspective and a capability to drive improvement based on benchmarks.
- Good cross-functional appreciation and capability to team with relevant others to drive business objectives.
- Customer Service orientation.
- Quality Orientation.
- People oriented.
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Job Detail
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Job IdJD3559357
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear