Job Description

Driven by the passion to improve quality of people\'s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.What you will do

• Managing Day to Day repair services & customized production for PAN India locations
• To form a bridge between CS, Sales and technical team to provide End to End repair & services solution
• Handling customer complaints and maintain good relationships with internal customers (Sales team and CS) to provide one window solutions for all technical issues
• Monitoring KPIs such as repair TAT and First repair for all Product lines
• Monitoring Day-Day performance of the individual team members and sub locations
• Monitor skills of technical team and form a continuous process to develop skills of technical team with regular trainings and upgrades
• Complaint management & Reporting on product level for all technical issues to R&D
• Monitoring Repair volumes to Sale Population and its repair trends, hence Monitoring the repair ratios and product stability,
• Spare Parts Management (for repairs)
• Consumables and raw materials procurement and management for ITE production
• Monitor and control of outsourced service processes & vendors
• Waste Management - Proper disposals of electronic, battery waste as per govt norms and fulfil the EPR responsibility as per guidelines.
• Ensuring of safe work environment & PPE usage (EH&S)
• Managing changes of materials, equipment or processes as per guidelines
• Ensures the equipment/machinery is being used correctly and safely , as prescribed in the manufacturer\'s handbook or the relevant work instruction.
• Calibration and Maintenance of equipment and Instruments to be Calibrated and maintained externally and internally.

What you bring

• Exposure to repair services management of electronics products (Mobiles/ Consumer durables/white Goods) - 10 years
• Background in manufacturing. Technically strong- knowledge in both manufacturing which services is a subset.
• Semiconductor industry - precision tools, fundamental understanding of quality and regulatory topics.
• Manufacturing units - medical industry--- apparatus (added advantage) + quality and regulatory topics
• Customer centric
• Exposure in leading team ~ 30-40 people
• Team Building & Leadership skills
• 5S & Six Sigma Concepts
• Strong creative thinking and problem-solving skills
• The ability to work under pressure and handle stress

Qualification

• Bachelor\'s degree in Engineering (Electronics/ similar disciplines)
• Advanced user of ERP and BI reporting
• Advanced user of MS Office
• Expert in reading and decoding technical documentations
• Six Sigma certification (preferable)

Who we areAt WS Audiology, we provide innovative hearing aids and hearing health services.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.Sounds wonderful? We can\'t wait to hear from you.WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

WS Audiology