Job Description

Overview:

Planview has one mission: to build the future of connected work, from ideas to impact.

As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry's most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.

At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We're proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.

Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.
Responsibilities:
• Lead and manage a diverse team of consultants and technical specialists.
• Exercise independent judgment to make decisions for the team.
• Own execution issues, identify areas for improvement, and implement lessons learned.
• Manage team projects that are diverse and complex, maintaining multiple responsibilities simultaneously.
• Develop and maintain strong client relationships, serving as the primary point of contact for service delivery issues and escalations.
• Build networks with senior leaders and integrate peer perspectives to provide coaching and guidance to the team.
• Oversee the planning, execution, and monitoring of service delivery projects, ensuring adherence to project timelines and budgets.
• Monitor service delivery performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), implementing corrective actions as necessary.
• Identify opportunities for service improvement and innovation, driving initiatives to enhance service quality, efficiency, and profitability.
• Provide leadership and mentorship to team members, fostering a culture of continuous learning and development.
• Seek feedback from the manager and team to prioritize, delegate, and organize competing objectives and tasks.
• Review team performance regularly with senior management to determine future resource needs.
• Attend customer review calls and handle the team working in the night shift.
• Conduct resource allocation and maintain efforts in Planview.
• Monitor the forecast of projects and resources to ensure optimal utilization.
• Stay abreast of industry trends and best practices in managed services.
• Incorporate new technologies and methodologies as appropriate.


Qualifications:
• Demonstrated strong knowledge of foundational management and leadership skills, with proven experience in leading and managing diverse teams.
• Proven ability to make independent decisions and manage team execution issues.
• Strong skills in managing client relationships, with the ability to build and maintain networks with senior leaders.
• Knowledge and understanding of Project and Portfolio Management (PPM) concepts, with experience managing multiple projects and ensuring they align with business objectives.
• Project Management: Excellent project management skills, with experience overseeing complex projects and resource management.
• Ability to mentor and develop team members, fostering a culture of continuous improvement.
• Strong analytical skills, with the ability to monitor and improve service delivery performance.
• Willingness to work night shifts to accommodate North American customer requirements.
• Knowledge of how to track and improve Customer Satisfaction Tracking (CSAT) scores.
• Ability to manage escalations effectively.
• Strong presentation skills for effectively communicating ideas and solutions.
• Proficiency in using data visualization tools like Power BI, with experience creating dashboards.
• Familiarity with SQL for database management and querying.
• Strong verbal and written communication skills.

Additional Qualifications:
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• Certifications in relevant fields can be an added advantage (e.g., PMP, ITIL).
• Customer-oriented mindset and ability to manage client relationships effectively.
• Experience with Planview or similar project management software.
• Strong communication and interpersonal skills.

Education:
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• Bachelor's degree in engineering (BE), Computer Science, or a related field.
• A master's degree in business administration (MBA) and BA are often preferred.


Great Benefits and Fun Perks:

At Planview, you'll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:• Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
• Generous PTO offerings (region dependent).
• Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.
• Paid time to volunteer through Planview's Force for Good Week.
• Employee Referral bonus program.
• Weekly office lunches for hybrid team members and social events.
• Flexible work hours/environment.


Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!