Job Description

ABOUT US\xc3\x82\xc3\x82We are Alter Domus. Meaning \xc3\xa2\xc2\x80\xc2\x9cThe Other House\xc3\xa2\xc2\x80\xc2\x9d in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.\xc3\x82\xc3\x82With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.\xc3\x82\xc3\x82Find out more about life at Alter Domus at careers.alterdomus.com \xc3\x82\xc3\x82\xc3\x82The Loan Processing Manager will lead the transition and management of all loan processing functions for the global credit business in 2025. This role will be responsible for building a high-performance loan processing team, developing robust KPIs and SLAs, and implementing a 24-hour operating model to support global operations. The ideal candidate will have extensive experience in Loan Processing within funds administration, strong leadership capabilities, and a proven ability to drive large-scale process improvements and operational excellence.Key responsibilities include:

• Lead the transition of all loan processing activities for the global credit business to a centralized operational model in 2025.
• Develop and execute a comprehensive transition plan, including detailed timelines, resource allocation, and risk management strategies.
• Ensure seamless knowledge transfer and integration of loan processing activities, minimizing disruption to business operations during the transition.
• Design and implement a comprehensive KPI and SLA framework for the loan processing team, ensuring alignment with business objectives.
• Establish clear metrics for processing efficiency, accuracy, compliance, and timeliness.
• Continuously monitor and refine the framework based on performance data, industry benchmarks, and stakeholder feedback.
• Develop and implement a 24-hour loan processing operating model to ensure global coverage and support across all time zones.
• Optimize workflows to maintain continuous loan processing and timely resolution of issues, improving service levels and client satisfaction.
• Regularly assess and adjust the operating model to enhance performance and adapt to changing business needs.
• Build and lead a high-performance loan processing team, focusing on achieving T+2 month-end close targets and delivering exceptional service.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Provide coaching, mentorship, and development opportunities to team members, supporting their professional growth and enhancing team capabilities.
• Lead the identification, design, and implementation of process improvement initiatives within Loan Processing throughout 2025.
• Utilize data-driven insights and industry best practices to optimize loan processing workflows, reduce errors, and improve processing times.
• Collaborate with technology and operations teams to automate manual processes and implement advanced tools to enhance loan processing efficiency.

• Bachelors degree in Finance, Business Administration, or a related field. Advanced degrees or professional certifications (e.g., CFA, MBA) are highly desirable.
• Minimum of 8-10 years of experience in Loan Processing, credit operations, or funds administration, with a strong focus on global loan processing.
• Proven experience in leading large-scale operational transitions and building centralized processing functions.
• Strong leadership skills with a track record of building, managing, and motivating high-performing teams.
• Excellent project management skills, with a demonstrated ability to deliver complex projects on time and within budget.
• In-depth knowledge of loan processing systems, best practices, and regulatory requirements.
• Strong analytical and problem-solving abilities, with a focus on process optimization and operational efficiency.
• Experience in developing and implementing KPIs and SLAs in a financial services environment.
• Exceptional communication and stakeholder management skills, with the ability to influence and drive change across global teams.

LEADERSHIP & BEHAVIOURAL COMPETENCIES

• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to create and work in a high-volume, collaborative, deadline-driven environment.
• Budgeting experience at the division level or higher.
• Strong communication and interpersonal skills.
• Strong understanding of global financial services regulations and technology trends.
• Excellent judgement and commercial acumen, influencing and acting with confidence with diverse and challenging stakeholders.
• Proven track-record of working autonomously in a matrixed organisation and demonstrate strong partnering skills, using them to build internal networks to achieve objectives.
• Possess intellectual curiosity and a global mind-set, flexing your style accordingly and operating with agility and tenacity.
• Possess personal learning agility and an ability to adopt and champion new skills and ways of working to role model and inspire others.
• Demonstrate a strong commitment to high integrity and ethics.
• Manage competing demands, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience.
• Drive, monitor and maintain a culture of compliance and risk control.
• Demonstrate a strong commitment to high integrity and ethics.
• Hands-on leader capable of taking on a wide range of tasks with humility and flexibility.

WHAT WE OFFER:\xc3\x82We are committed to supporting your development, advancing your career, and providing benefits that matter to you.\xc3\x82\xc3\x82Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.\xc3\x82\xc3\x82Our global benefits also include:\xc3\x82\xc3\x82

• Support for professional accreditations such as ACCA and study leave\xc3\x82
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression\xc3\x82
• Active sports, events and social committees across our offices\xc3\x82
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program\xc3\x82
• The opportunity to invest in our growth and success through our Employee Share Plan\xc3\x82
• Plus additional local benefits depending on your location\xc3\x82

\xc3\x82\xc3\x82Equity in every sense of the word\xc3\x82\xc3\x82We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.\xc3\x82\xc3\x82We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative. \xc3\x82\xc3\x82We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.\xc3\x82\xc3\x82(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )\xc3\x82#LI-HYBRID\xc3\x82

Alter Domus