Job Description

Designation: Legal & Compliance ManagerAbout FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

• Job Title: Manager - Legal & Compliance
• Grade: E2
• Department: Legal

Role Description/Summary:The Legal and Compliance Manager will report to the Licensing and Compliance Sr. Manager and will demonstrate through knowledge of U.S. regulatory requirements governing banking and financial services (BFS). Regulations include but are not limited to, SAFE Act, Gramm Leach Bliley Act, FACTA, FCRA, RESPA, TILA, AML/BSA, etc. Candidate shall have a proven ability to effectively research, analyse and apply compliance regulations to specific business scenarios and be able to communicate that analysis clearly to relevant stakeholders. Experience in state, federal and in house audits is critical.Key Roles and Responsibilities:

• Assist in establishing, coordinating, and maintaining an effective regulatory compliance support function across the organization to ensure compliance with applicable U.S. state and federal laws, rules and regulations.
• Maintain department compliance strategy in line with industry best practices.
• Provide day to day support to business units on all issues relating to regulatory compliance.
• Manage state, federal and internal examinations to include clear communication with U.S. regulators and internal stakeholders.
• Identify, address and resolve regulatory compliance issues and facilitate and drive appropriate corrective actions.
• Identify and track emerging U.S. regulations relative to the applicable lines of business. Analyze any impact of these regulations to our business and communicate that impact effectively.
• Perform annual risk review programs across all BFS business lines, partnering with Internal Audit, Legal and Business Units as needed.
• Document and report variances from company policy and procedures and partner with internal stakeholders to resolve the issues. These tasks are accomplished by drafting or providing support in the drafting and dissemination of new policies and procedures, and the tracking of changes.
• Make recommendations for modifications and improvements to the systems, procedures and processes. These recommendations, modifications, and improvements to the system procedures and processes are accomplished through periodic reviews and audits, and optimization as needed.
• Manage and drive the company's annual BFS compliance training efforts by working with vendors and the organization's training department to develop and deliver training programs to ensure compliance with policy and regulation. The support provided includes drafting of training materials, development of presentations for dissemination by the training department, the coordination of different stake holders in the development of the training materials and tracking of compliance with training requirements.
• Annual BFS regulatory compliance policy and procedure reviews and updates.
• Assist with client regulatory compliance attestations.
• Assists with the implementation of programs/initiatives to enhance compliance awareness. This assistance takes form in compliance with inquiry responses provided to stakeholder's organization wide, communications to relevant stake holder concerning regulatory changes and potential risks to the organization.
• Participate in the BFS Compliance Committee.
• Performs other related duties, as required.

Required Skills and Qualifications

• Bachelor's degree in business administration, Finance or related field; relevant work experience in lieu of a degree may be considered
• Minimum of 7 years of work experience in Operations, Compliance, or Audit department of banking/financial services.
• Knowledge of Federal Regulations including but not limited to SAFE Act, U.S. Privacy Laws, CFPB Regulations, RESPA, TILA, FCRA, ECOA, FDCPA, and U.S. State Laws. Comprehensive knowledge of applicable consumer protection laws, and banking/financial industry regulations.
• Regulatory research: able to deep dive into Federal/State regulations, analyze and communicate research in a clear and concise manner.
• Detail oriented with strong analytical and writing skills.
• Highly motivated, results-oriented individual who is able to work independently. Project management skills are a plus.
• Strong organization skills, ability to learn quickly, and accuracy and timeliness in completing tasks.
• Demonstrated high level of personal integrity, ability to professionally handle confidential matters, and reflect appropriate level of judgment and maturity.
• Work cooperatively and maintain effective communication and working relationships with all business partners.
• Able to work as part of a team as well as independently
• Significant banking/financial industry experience with a strong background in compliance and risk.
• Extensive knowledge of applicable U.S. consumer protection laws, banking/financial industry regulations.
• Prior experience with building compliance risk management systems and frameworks.
• Prior experience managing compliance governance programs including policy and procedure framework

Firstsource Solutions