Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose xe2x80x93 the relentless pursuit of a world that works better for people xe2x80x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager, Lean Digital Transformation xe2x80x93 Customer Service
A Black Belt in Genpact is responsible for managing and executing a roadmap of High Impact Projects that solve for the business problems/opportunities of key customer(s) around large scale Customer Service (customer support, support ops, etc.) processes for software and hardware products, through usage of methodologies like Lean, Six Sigma, Business process re-engineering or Digital/ Analytics solutions.
The role would be responsible for the effective delivery of the key transformation projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, and other Advanced technologies by working with cross-functional global teams to favorably impact to the business outcomes of the customer. Given the nature of the role and distribution of the teams, the role may require travel and flexibility. This provides an opportunity to work in cross-functional environment where soft skills come to the fore more often, gives exposure to senior stakeholders xe2x80x93 internal and external.
Responsibilities

• Create a roadmap for driving lean digital transformation and process improvement for the clientxe2x80x99s core and enterprise operations
• Create Point of Views and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination
• Lead digital led transformation Projects for the business, individually complete 2-3 high impact projects per year per guidelines of certification
• Program management xe2x80x93 involving cross-functional teams and multiple project leads for timely delivery of results and outcomes
• Lead and Implement business process management system for new clients
• Drive Lean Digital Transformation DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up
• Coach & Mentor Project Owners and Team Members in DMAIC and Lean projects

• Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc.
• Establish a governance framework and steer continuous improvement conversations with clients/internal stakeholder

Qualifications we seek in you!
Minimum Qualifications / Skills

• Post Graduation / MBA
• Certified Black Belt
• Certified Project Manager
• Program Management skills xe2x80x93 leading clusters of individual projects in parallel through wide cross-functional teams
• Strong influencing skills and clarity of thought and ability of driving change
• Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical road map for them

Preferred Qualifications/ Skills

• Working/functional experience of offerings such as Predictive Analytics, Machine Learning, etc.
• Ability to challenge status quo & out of the box thinking
• People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others.
• Executive presence and has high impact oral and written communication
• Creates a team environment of accountability and commitment for reaching project goals.
• Should be open to traveling to multiple client locations
• Ability to work in diverse teams and with multiple internal and external stakeholders
• Black Belt Certification is a must and Project Management and RPA Certification is an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact