Job Description

#### •Your Role •



We are looking for a Manager IT to maintain, upgrade, and manage our software, hardware, and networks. You will be responsible for supporting and maintaining Microsoft/Linux Server and Client operating systems (Mac, Windows & Linux). General maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities. Your goal will be to provide effective IT assistance across all aspects of the business and ensure that our technology infrastructure runs smoothly and efficiently


A Day in the Life


• Co-ordinating with IT engineers for day today IT operations and make sure all offered services to clients


are up and functioning uninterruptedly.
• Monitoring the IT engineer's productivity and tracking quality of service delivery
• Providing guidelines and IT process to IT engineers and addressing the issues based on the defined process

and assist in understanding the process and resolving complex issues.
• Tracking and monitoring of all IT asset inventory at each centre with defined security measures
• Ensure preventive maintenance for all centres are conducted at a regular interval of time.
• Tracking and monitoring helpdesk tickets of engineers to improve the productivity and closer of the case

as per defined process and SLA.
• Keeping track of the custom request and make sure respective services have delivered and billed as per the

agreement.
• Co-ordinating with other department for any IT requests (client) or customizations with proper business

need and defined IT process/Policies.
• Make sure critical servers and services are up and functioning uninterrupted.
• Domain policies and security patches are deployed on all the user profile/machines at a regular interval of

time.
• Make sure all corporate applications are functioning and getting renewal at a regular interval of time.
• Performing preventive maintenance for all servers. Ensuring all critical servers have a regular check
• Manage the IT Help desk, ensuring timely and effective resolution of user issues and inquiries
• Enforce IT policies and procedures to ensure compliance with industry regulations and best

practices
• Provide regular reports on IT activities, performance metrics, and key initiatives
• Collaborate effectively with other departments to ensure seamless integration of technology into

business processes
• Implement and maintain robust IT security protocols set by the Infosec team to safeguard the

organisation's data and assets


What You Need


• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., ITIL, CompTIA Network+, Citrix, CCNA, Microsoft Global

Certifications ) are a plus.
• Minimum 8-10 years of experience in a senior role in IT, with experience in managing IT


Operations, Security and Help desk
• Strong technical knowledge of IT systems, networks, and applications.
• Excellent leadership and team management skills.
• Effective problem-solving and decision-making abilities.
• Knowledge of cybersecurity principles and practices


Key Skills:


• Network administration, security, and troubleshooting
• Knowledge of ITIL framework and best practices
• Expertise in project management methodologies and tools
• Highly committed on the project deliverables


What We Offer


• •Industry -Focused Certifications :• Meet leading healthcare experts, discuss innovative strategies, and become a subject matter expert with our comprehensive set of certifications.
• •Rewards and Recognition :• Feeling like you're outperforming on your projects? Get recognition for your dedicated efforts and demonstrated work ethic.
• •Health Insurance and Mental Well-being :• We offer health benefits and insurance to you and your family for hospital-related expenses pertaining to any illness, disease, or injury. We also have Employee Assistance Programs (EAPs) to give you 24X7 access to certified therapists and psychologists.
• •Sabbatical Leave Policy :• Do you want to focus on skill development, pursue an academic career, or just reset? We've got you covered.
• •Open Floor Plan :• Cubicles are a thing of the past and to modernize our office space, we have open floor sittings at every office location. Share ideas with your peers and bond better in an open floor office where there are no barriers and you are inspired to be creative.
• •Paternity and Maternity Leave :• Enjoy the industry's best parental leave policy to welcome your bundle of joy and enjoy quality time with them.
• •Paid Time Off :• Maintain a healthy work-life balance and take time off from work to focus on your well-being and big life moments.