Job Description

About the Role:

Grade Level (for internal use): 11



The Role:

Manager, IT Service Operations



The Team:

S&P Global Hosting provides cloud hosting services for our Loan Franchise products. The Cloud Operations team is responsible for deploying, maintaining and supporting infrastructure on the AWS platform for our loan software clients. We work closely with our Product Support teams and our Development teams to ensure that the client experience is a positive one.



The Impact:

Our Hosted offerings are designed to provide a reduction in total cost of ownership to our software clients. Hosting WSO products and other software offerings on the AWS platform eliminates the need for our software clients to install, manage, upgrade and monitor our products on their own servers. The Manager will build, monitor, and support these client environments on the AWS Cloud Platform.



What's in it for you:

The Manager role provides an opportunity to work with a leading Cloud platform (AWS), collaborate with developers and product experts in a growing part of our business. The skills, experience and product expertise gained while working in this role can open the doors to other opportunities within the organization.



Responsibilities:

Onboarding and implementation of clients onto the Hosting platform.

Project management of Cloud projects such as migration of technologies, upgrades, and patching for vulnerabilities.

Operational support of client installation of Wall Street Office in the AWS public cloud.

Oversee the team's work queues to ensure SLAs are met.

Administrate, automate, monitor, and support Wall Street Office applications in the AWS Cloud.

Build and deploy application and infrastructure as code.

Design and test build scripts to automate standard workflows within the application and infrastructure stacks

Assist in the development of processes and practices as it relates to the migration of workloads to AWS.

Automate standards operational practices and processes as needed.

Help in identifying and documenting application and infrastructure enhancements to improve overall performance and client experiences.

Help in designing and testing operational integrity of the client environments.

Respond to operational incidents and address/correct issues found to restore services.

Document root cause analysis of issues identified and participate in process improvements to prevent additional issues.

Work with CI and CD tools like Azure DevOps to automate application updates

Assist in developing and implementing DevOps team best practices



What We're Looking For:

1 year of Devops or similar infrastructure-based experience

1 year of leadership or management experience

Understanding of Devops practices and ability to work in a strong team

Experience in MS Windows based infrastructure

Server administration

Active Directory administration

Strong troubleshooting and analytical skills

Knowledge of industry best practices around Information Security, Windows Operations and AWS Public Cloud technologies

Knowledge of AWS Identity and Access Management (IAM)

Strong understanding of scripting tools and technologies; specifically, YAML, PowerShell and JSON

Strong communication and documentation skills

Strong time and project management skills

Bachelors degree preferred

Relevant certifications: AWS, Microsoft



Flexible Working:

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.



Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.



If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.



The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.



About S&P Global Market Intelligence



At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.



For more information, visit www.spglobal.com/marketintelligence .



What's In It For You?



Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.



Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.



Our People:

We're more than 35,000 strong worldwide--so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.



From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.



Our Values:

Integrity, Discovery, Partnership



At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.



Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you--and your career--need to thrive at S&P Global.



Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.



Flexible Downtime: Generous time off helps keep you energized for your time on.



Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.



Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.



Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.



Beyond the Basics: From retail discounts to referral incentive awards--small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries



Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.



-----------------------------------------------------------



Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.



If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.



US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.



----------------------------------------------------------- 103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group)



Job ID: 303453

Posted On: 2024-07-10

Location: Gurgaon, Haryana, India