Job Description

Join our Human Resource team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre!Job Title: Manager Internal Communications, GlobalJob Location: MumbaiRCS Grade: KAre you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the Top 20 most admired Shared Services Organizations in 2024 by the independent global Shared Services & Outsourcing Network (SSON).We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,300 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.As a Manager Internal Communication, Global, you will drive a holistic communication agenda within GSC, in line with Corporate and Divisional strategy through:

• Ensuring a consistent, engaging and common look and feel throughout all GSC communication channels, the inhabitant of the role needs to act as an editor for any official communication of GSC.
• Managing the Employee Communications agenda in delivering high quality, relevant, internal communications to the business via adequate communication channels
• Engaging with key stakeholders to plan communication topics increasing the visibility & impact both internally and externally
• Develop and administer communications plans and processes to positively and accurately represent company's operations, merits and image to the organization and externally.

Key Responsibilities:

• Execute internal communications plans and processes to communicate effectively with the organization.
• Draft communication plans including topics, target groups, timings, channels, etc. based on business relevant analysis.
• Execute communication plans including global campaigns to achieve maximum exposure and awareness of key messages related to organization's policies, programs and management goals.
• Discuss continuously with business managers and engagement team to identify relevant internal/external communication topics and advise on the selection of media/ formats and communication content. Generate content of internal communications to be published in various formats (newsletters, presentations, smart connect (internal intranet) videos, articles, social media posts, thought articles etc.)
• Execute an effective feedback system along with various regular communications such as newsletters, magazines, etc.
• Suggest enhancements to existing internal communications formats and contribute to designing formats for new target group specific communications
• Participate in negotiations and cooperate with external service providers such as agencies to implement communication plans
• Recommend and implement appropriate process and quality standards to all GSC centers in internal communications to enhance effectiveness and efficiency

Stakeholders:

• Connect with and influence other departments, teams and 3rd parties e.g. external service providers
• Build strong, trusting cross-functional relationships
• Provide technical guidance to line managers and employees

Management Responsibility:

• Individual contributor
• Coach and review the work of lower level professionals

Required Skills/Qualifications:

• Bachelors Degree or equivalent experience/qualification
• Minimum of 4 years of experience in corporate / internal communications
• Experience making use of technology / digital tools for creativity in communications

Join our team at DHL Global Forwarding, Freight (DGFF) GSC, a Great Place to Work certified organization and a proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.Apply now and embark on an exciting journey with us! We offer:

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.
• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
• Flexible work arrangements to support work/life balance.
• Generous paid time off: Privilege (earned leave).
• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
• Recognition & Engagement culture

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

DHL