Job Description

Job descriptionSome careers have more impact than others.If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of MANAGER - INFORMATION MANAGEMENTPrincipal responsibilitiesGlobal Analytics Center (GAC):A mature analytics capability, the Global Analytics Center (GAC), is a hub of advanced analytics competency, providing high-end analytics services across global businesses and global functions. Set-up in India in 2004, GAC has matured into a shared Centre of Excellence comprising 2000+ professionals with offices in Bangalore, Kolkata, Vizag, Guangzhou and Krakow. The work done in GAC forms a vital input towards for strategic planning by the senior management for businesses and enables effective decision making along with addressing unforeseen challenges.GAC is an innovative community leveraging the best of data and analytics capabilities to enable smarter decisions and drive profitable growth. Rightly positioned in the two major intellectual hubs of India, Poland and China, it attracts a rich mix of resources across business consulting, data analysts, decisions scientists and advance analytics professionals. Being in these locations also enables HSBC to leverage talent from the rich academic and start-up ecosystem to keep up to date with the latest in the industry.Today, the GAC team generates value across the group through a wide variety of data and analytic solutions and related business consulting. GAC has become a one-stop shop for the groups analytic needs leading the integration of analytics and data-driven decisions not only in traditional areas such as Risk, Retail, Wholesale, Private & Commercial Banking but also in new domains such as Regulatory, Operations, Procurement, Human Resources, and Financial Crime Risk. It provides support to various business groups and the job involves data analysis, model and strategy development & implementation, Business Intelligence, reporting and data managementGlobal Business/Global Function (Ex: WPB, CMB, GRA etc.):Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the worlds largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers needs.WPB business team will leverage richer analytics-driven insights to enable a more personalized approach to targeting and engaging with consumers. From location-based offers to improved service delivery, WPB business will use spending patterns, product use, and channel interactions to enable improved experience-driven banking. WPB business to provide employees with contextual data for smarter consumer engagement and provide management with robust analytics (customer interaction, attrition, loyalty, cost analysis and transactional and behavioral analysis) for ongoing decision-making and also for mitigating regulatory risk. WPB analytics team provide support 30+ markets globallyGlobal Business/Global Function - Sub-Function (CDO, CCS, DDS,) :The open position is with ASP Customer Analytics team. The team is set out to support the WPB customer strategy which contains three key elements: driving customer growth and increasing profitability by taking an integrated and holistic approach to customer segments; re-engaging and energising the existing customers, by increasing activation and primacy; and strengthening customer centricity and driving. Given the nature of the engagement, we work in close collaboration with South Asia markets and use statistical and BI tools & techniques to provide various data driven insights and solutions to deliver overall customer strategy. We support the business with strategic analysis w.r.t customer, proposition, products and pricing, various BI and visualization requirement from market level Sales and Distribution and global reports.Business Consulting job family is structured to address end-to-end business needs. Members of this Job Family are differentiated by their capability of providing the required consultation & work with end-business by way of assessing the requirements, identifying the right analytical solution that can solve for the business problem, and developing the same for execution - often covering areas of business growth, improving customer experience, limiting risk exposure, enhancing internal business processes etc.,. They are required to, as necessary, embed agile & exploratory practices into their approach as needed, and retain the flexibility to change track to adopt other solutions based on changed scenarios, in order to deliver on effective results. This talent group can be tapped into for providing solutions for varying areas including improving existing processes, technology and approaches by embedding exploratory & analytics & taking it forward with a consulting mind set.

• Lead/mentor a team of individuals to provide analytical and strategic solutions to business.
• Act as an SME/consultant on a functional area, conceptualise analytical solution for the business problem at hand for multiple businesses/region
• Focus on driving efficiency gains and enhancement of processes.
• Partner with the business effectively to drive data driven decisions and generate value.
• Also drive business benefit through self-initiated projects
• The role holder shall also be expected to guide and lead team members from a functional perspective and help them build up a strong business understanding

Management of Risk/Internal Controls/Compliance:

• The jobholder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

RequirementsWhat you will need to succeed in the role:

• 5+ years of experience
• Must Have
• BI & Viz tools experience of QlikSense or Looker
• Experience of ETL tools like Alteryx or Qlik NPrinting
• Statistical/Analytical skills
• Advanced knowledge of excel
• Good communication skills
• Good to have
• Banking Products or Contact Center industry/WFM knowledge
• Good with scripting knowledge/experience on SQL & Python

Youll achieve more when you join HSBC.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.***Issued by HSBC Electronic Data Processing (India) Private LTD***

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