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At American Express, youll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
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Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
The Enterprise Digital Experiences Team Member (EDX) is responsible for the product management of American Express proprietary digital products - Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization.
As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express payment and related services to life through our digital experiences.As Digital Channels try to keep pace with the evolving expectations of customers, we believe that Personalization will play a pivotal role in driving customer engagement and satisfaction by demonstrating that we know our customers. The Customer Personalization team is looking to build its Product Development footprint in India, with this manager playing a key role in helping evolve key Personalization products, accelerating growth and embedding personalization across the Enterprise.We are looking for a self-starter who can lead teams across business, technologies, and data science to achieve our goals. The candidate will represent our team to leaders across the Company, help define the product roadmap, strengthen digital engagement with our customers, and fortify our capabilities. Our product managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we\'d love to hear from you.Responsibilities

• Set the vision for Personalization experiences in key channels, identifying opportunities to drive cross-channel journeys while working in tandem with the partner product teams, Decision Science and Engineering partners to enhance personalization engines to achieve that vision.

• Develop features and user stories to support product and program goals.

• Partner with Engineering to lead scrum teams on a day-to-day basis.

• Drive the scrum team roadmap, prioritization, and development for new features and capabilities.

• Think critically about the evolution of personalization, and the evolving uses of machine-learning & intelligence more broadly and their implications on product development opportunities.

• Develop a creative point of view on how we can design engaging, user-centric digital experiences that drive customer engagement and satisfaction.

• Contribute strategic insights & forward-thinking ideas to continuously evolve and improve our underlying platforms

Minimum Qualifications

• Minimum of 3+ years working in digital product development with experience launching a digital products or experience from start to finish.

• Skilled in agile product development methodologies and comfortable with changing priorities

• Ability to manage multiple business and technology workstreams, as well as the strong organizational skills.

• Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve desired outcomes.

• Ability to analyze data to determine priorities, opportunities, and issues with a product.

• Familiarity with algorithm development or API development a major plus

• High-caliber presentation skills, both in terms of preparing and delivering a strategic vision and translating complex processes for consumption by large groups and senior leaders

• Confident self-starter, comfortable working across time zones

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.