Job Description

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Position Overview

The Global Network Manager, is responsible for overseeing the operational activities and governance of our global network infrastructure. this role will be the key point of contact for all aspects of the company\'s global network, including WAN, SD-WAN, fixed telecom circuits, LAN, wireless, load balancing, and other network technologies. The person will work closely with our managed service providers (MSPs) and vendors to ensure that our network infrastructure is maintained and meets our business requirements.

Key Responsibilities

• As the Global Network Manager, you will be responsible for overseeing the operational activities and governance of our global network infrastructure. You will be the key point of contact for all aspects of the company\'s global network, including WAN, SD-WAN, fixed telecom circuits, LAN, wireless, load balancing, and other network technologies. You will work closely with our managed service providers (MSPs) and vendors to ensure that our network infrastructure is maintained and meets our business requirements.
• Work closely with MSP and vendors to manage lifecycle of hardware and software, perform capacity planning, plan and ensure execution of hardware refreshes. Partner with server & storage manager by providing on-site review and leadership for primary data centers when needed. Work with internal stakeholders to align technology stack with business requirements. Collaborate with Solutions Architecture to review and evaluate new technology, define standards and strategy. Review and provide sign-off for architectural designs. Provide project sponsorship and oversight for network-related projects.
• Manage vendor relations including, but not limited to Cisco, Silverpeak, Azure, Microsoft, Bytegrid, Zayo as well as Value-Added Resellers. Escalate support concerns, make procurement decisions, review vendor offering and roadmaps.
• Build and maintain relationships with key stakeholders in IT and business. Collaborate with various parties to define service delivery requirements for current and future needs. Manage internal customer escalations.
• Manage budget and seek cost containment opportunities. Review and renew maintenance contracts seeking cost containment and ensuring inclusion in budget.
• Oversee quarterly audits related to operations & logical access, support ad-hoc audit requests from internal & external auditors. Review and approve access and perform periodic review of compliance with policies and standards. Drive improvement of policies, standards and processes.
• Coach and develop team members, providing guidance and mentoring.