Job Description

Job description
Some careers have more impact than others.


If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.


HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.


We are currently seeking an experienced professional to join our team in the role of Manager - Frontline Support


Principal Responsibilities


• Front end queries on the designated Dashboards raised by Relationship Managers (RMs) or Coverage Team and provide resolution.
• Resolve data quality issues for revenues, risk weighted assets, liquidity premium, expected and cost by working closely with various upstream teams.
• Communicate on query resolution progress to the requestor who initially raised the query.
• Ensure service delivery of the designated finance processes as per the standards set out in agreed Service Level Agreements (SLAs) within the HSBC operating framework, considering key operational risks (e.g., people & processes)
• Serve as a key connecting function with Frontline business, maintain a high degree of prioritization, engagement, and communication at all the time.
• Establish and maintain effective relationships with Business Partners and identify areas of service improvements by maintain regular contact and utilizing feedback mechanisms.
• Be collaborative, take responsibility for resolving / communicating, drive to improve, and demonstrate high capacity to learn and take initiative.
• Create an environment within the Helpdesk team that fosters knowledge sharing and open forums.
Requirements
• Qualified Accountant (ACA, ACCA, CPA, or CIMA) or MBA from Tier 1 institution with 8+ post qualification experience (PQE) in Management Information/ Client Market Intelligence / Financial Control. Technology background of any programming language (SQL/Python/Qlik) would be preferred.
• Strong understanding of business / finance concepts and terminology within a banking environment.
• Maintain Service Level Agreements (SLAs) in green status and perform high standard Query management.
• Operations management including data, process and system governance and stakeholder management.
• Deliver Business as Usual (BAU) and other initiatives within challenging timelines in an ambiguous environment and through multiple iterations.
• Competency in Microsoft Office applications, in particular Microsoft Excel
• Good fundamental understanding of risk-return profitability measures (e.g., RoRWA) is highly desired.
• Experience in a service center or customer-facing type environment is highly desired.

You'll achieve more when you join HSBC.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


•Issued by HSBC Electronic Data Processing (India) Private LTD •