Job Description

:You Lead the Way. Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About the TeamAmerican Express is on a journey to provide the worlds best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a key role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.The teams scope is comprised of 3 pillars:Drive Strategic Growth & Revenue - Defining the vision and roadmap to transform data as a key asset to power business growth.Modernize Data Management - Ongoing data management, data discovery and collaboration across Global Commercial ServicesEnsure Health of the Commercial Business - Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the futureAbout the RoleWe are searching for a meticulous Product Owner(B35) to join the Machine Learning & Client Hierarchy Capabilities team in a people leader role. In this role, you will play a pivotal role in ensuring the ongoing reliability and relevance of our products and platforms, driving value for both our customers and the business. You\'ll be a champion for enterprise initiatives, fostering a culture of efficiency and ensuring smooth product health through meticulous issue management and change management processes.Responsibilities\xc2\xb7 Enable GCS & Enterprise Initiatives: Collaborate with partners to translate enterprise-wide initiatives into actionable product roadmaps and features.\xc2\xb7 Product/Platform Management: Oversee product and platform management documentation, optimizing processes and driving efficiency.\xc2\xb7 Run the Business (RTB) & Product Health: Monitor product health metrics, identify and address issues proactively, and ensure smooth RTB operations.\xc2\xb7 Issue Management & Resolution: Implement strong issue management processes, track and resolve issues effectively, ensuring customer satisfaction.\xc2\xb7 Change Management & Documentation: Champion change management standard processes, ensuring clear and concise documentation for all product and platform changes.\xc2\xb7 PRSA, Audit & OE Support: Provide ongoing support for PRSA, audits, and operational excellence needs.\xc2\xb7 Governance & DQ Needs: Enable strong governance practices and ensure alignment to data quality (DQ) requirements.\xc2\xb7 Agile Development: Handle the development backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact.\xc2\xb7 Requirement Management: Lead all aspects of the entire product development , from feasibility and discovery to design, development, and delivery.\xc2\xb7 Product Performance Reporting: Track and analyze key product performance metrics, generating insightful reports to inform future product decisions.\xc2\xb7 People Leadership : Coach & mentor a team of product associates to deliver on key outcomesQualifications\xc2\xb7 Minimum 4-5 years of experience in product ownership or a related role\xc2\xb7 Demonstrable experience in Agile methodologies (Scrum, Kanban)\xc2\xb7 Solid grasp of product lifecycle management (PLM) principles\xc2\xb7 Superb communication, collaboration, and interpersonal skills\xc2\xb7 Meticulous and analytical approach to problem-solving\xc2\xb7 Prior experience of managing UX of the products.\xc2\xb7 Ability to prioritize effectively and manage multiple partners\xc2\xb7 Experience with product management documentation tools\xc2\xb7 Experience with issue tracking and resolution processes\xc2\xb7 Understanding of data governance and data quality principles\xc2\xb7 Experience with Agile development backlogs and user story creationTechnical Skills: Agile, Rally, JIRA, python, SQL/Hive
Shift timings: 1:30pm to 9:30pm ISTWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express