Job Description

About Lowexe2x80x99sLowexe2x80x99s Companies, Inc. (NYSE: LOW) is a FORTUNExc2xae 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowexe2x80x99s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowexe2x80x99s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowexe2x80x99s customers. Lowexe2x80x99s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowexe2x80x99s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, .Job Summary:Position Overview: Join our dynamic Digital Category team, where you will leverage data analytics and industry research to enhance customer experiences on Lowes.com, a key driver of our digital revenue. At Lowe's, we value innovation, data-driven decision-making, and teamwork. You'll be part of a collaborative environment where your contributions directly impact our digital growth. If you're passionate about e-commerce, customer insights, and driving online revenue growth, we invite you to apply and join our team. Together, we'll build a better digital shopping experience for our customers.As a Manager in the Digital Category Optimization team, your responsibilities include developing and executing the analytics strategy for e-commerce, providing strategic insights to optimize product assortment and pricing, and conducting advanced data analysis. You will monitor performance metrics, identify growth opportunities, and enhance customer experience through data-driven decisions. A key responsibility will be to optimize revenue drivers such as AOV, conversion, and digital penetration, aiming to meet or exceed the Annual Operating Plan (AOP). Additionally, you will manage stakeholder relationships, lead market research, oversee project implementation, and mentor a team of data analysts to ensure alignment with business goals and drive online revenue growth. Your role will also involve enabling the team to perform data-backed analysis and provide recommendations to meet category and business priorities.Roles & Responsibilities:Core Responsibilities:The BA team comprises business intelligence and digital consulting professionals with expertise in the domain of e-commerce/online retail focused on customer analytics and insights. The team uses the power of data analytics and industry research to ensure supreme customer experience on Lowes.com, which is one of the most crucial levers in driving online revenue growth. As a Manager in the Digital Category Optimization team, your responsibilities will include:Strategic Leadership and AnalyticsAnalytics Strategy: Develop and execute the overall analytics strategy for the e-commerce business, ensuring alignment with business goals and objectives. Define key performance indicators (KPIs) and establish comprehensive reporting frameworks to track and measure e-commerce performance. Oversee the development and implementation of data strategies and architectures, defining data requirements, data flows, and data integration processes to support business objectives and enable data-driven decision-making.Business Insights and StrategyStrategic Insights and Recommendations: Provide high-level strategic insights and recommendations based on data analysis to optimize product assortment, pricing, promotions, and customer segmentation. Lead the development of e-commerce growth strategies and expansion plans.Advanced Data Analysis and InterpretationData Analysis and Interpretation: Oversee and conduct in-depth data analysis using advanced statistical techniques and data visualization tools to derive insights and identify trends. Ensure clear and actionable communication of findings to stakeholders.Performance Monitoring and OptimizationPerformance Tracking: Manage, track, and achieve AOP, conversion, revenue, and digital penetration metrics by actively partnering with Category Directors and Senior Directors. Monitor AOP attainment daily, identify gaps, and proactively address potential misses. Track and report gaps in pacing, AOV, and conversion; conduct thorough root cause analysis (RCA) on weekly performance.Growth Opportunity IdentificationGrowth Opportunities: Lead and conduct in-depth data analysis using various tools and techniques to identify growth opportunities. Communicate findings to stakeholders in a clear and actionable manner. Proactively identify and own growth opportunities within the category, ensuring 100% ownership of all action items.Customer Data AnalysisCustomer Insights: Analyze customer data, including onsite behavior, product preferences, and qualitative feedback, to understand the online and e-commerce business at a category level. Use advanced analytics methods to draw insights and translate them into actionable business recommendations.Category Experience ImprovementCustomer Experience Enhancement: Analyze and leverage customer information and competition benchmarking to identify areas for improving the customer research and shopping experience. Conduct reporting for various projects and perform site audits for search, browse, and left navigation experiences to ensure optimal functionality.Category Funnel OptimizationFunnel Optimization: Optimize the customer funnel at the category level to ensure seamless navigation and increased conversions. Identify significant opportunities to enhance the customer experience across different categories and manage the process to optimize taxonomy, purchase path, data content, SEO, and post-transaction results.Stakeholder Communication and CollaborationStakeholder Management: Drive stakeholder, vendor, and merchant relationships to own and enable category growth. Develop and present communications to partner teams and leadership, conveying the right message effectively to the appropriate audience. Work collaboratively as part of a large global team and partner across functions to support enterprise-level initiatives. Ensure transparent and clear communication with all stakeholders regarding timelines and outputs. Run QBRs to show progress against assigned goals.Market Study and Competitive IntelligenceMarket Research: Conduct market studies to understand best industry practices and enhance digital customer experiences.Project Ownership and InnovationProject Management: Take full ownership of projects, from initial analysis to final implementation, ensuring that all deliverables meet the highest standards of quality and accuracy. Identify opportunities for innovation and efficiency in processes, driving efficiency.Mentoring and LeadershipTeam Leadership: Mentor and lead a team of data analysts, providing guidance, support, and training for their professional development.Manage their bandwidth to ensure attainment and exceeding of the Annual Operating Plan (AOP).Foster a collaborative and high-performing team environment.Coach and mentor the team on scope, deep dives, and execution of assigned projects. Develop team technical expertise and talent in both data visualization and reporting.Strategic Thought PartnershipStrategic Partnership: Be a strategic thought partner during DCRs, Reinvents, and Refreshes, ensuring a sharp focus on blockers to revenue attainment, translated into three core growth drivers.Required Skill SetTechnical skills (Advanced):ExcelSQLPython/RAny visualization toolAdobe AnalyticsFunctional Skills :Data Analysis and Insight GenerationResearch on potential opportunityRetail knowledge; E-commerce/Digital AnalyticsGathering & Compiling of Data in a cohesive mannerAccountability for tactics implemented based on plans and getting to quantitative impactStatistical ModelingSoft Skills(Advanced) :CommunicationProblem SolvingIndustry trend knowledgePresentation skillsLeadershipYears of Experience8+ years relevant experienceEducation Qualification & Certifications (optional)Required Minimum Qualifications:Bachelorxe2x80x99s Degree in engineering, Business, marketing, finance or related field.Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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