Job Description

The Role Responsibilities

Job Role

Drive payment ecosystem and attachment rate across various payments activities like UPI, Bill pay, Netbanking.

Strategy

• Drive Payment link penetration on portfolio

• UPI Activation Management
• UPI Spend Management
• Net Banking Payment Activation Management
• Net Banking Payment Spend Management
• BillPay Activation Management and regitration
• BillPay Spend Management
• SI on savings accounts
• Campaign management and fulfilment
• Payment linked revenue and cost tracking
• Vendor tie up and management
• NTB account CLCM design for payments for EB and non EB
• Payment gateway tie-ups

Business

• Attachment rate to drive all digital initiatives.
• Revenue tracking and cost management.
• Vendor tie-ups.
• Regulatory notifications and BO advisory.

Processes

• Ensure timely levy of all service charges by overseeing monthly charging process and coordinating with multiple stakeholders.
• Handle all customer escalations related to payments.
• Assist frontline in driving attachment rates as well digital penetration.
• Identify and plug any existing process gaps to ensure smooth functioning - For Deposit Products.

Risk Management

• Own and Mitigate Risk management elements of all associated business and processes.
• Ensure proactive risk analysis and management.

Governance

• Manage all regulatory reporting pertaining to Deposits.
• Represent Product team in all Audit related issues on Service charges.
• Manage all regulatory submissions related to service charges.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• Products and Segments
• NR Channel
• Branches
• Digital Banking
• Finance
• SBIM
• Payments team
• Contact centre

Our Ideal Candidate

• Graduate or post graduate with 3 to 4 years of experience in banking / financial / consulting services domain.
• Any certification on data, digital product management.

Role Specific Technical Competencies

• MS Office
• Product management
• P & L management

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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