Manager Debt Management Services Consumer(jr00103468)
Year Agra, Uttar Pradesh, India
Job Description
Job Reference
- JR00103468
- Manager - Debt Management Services - Consumer
This position is open with Bajaj Finance ltd.
Job Duties & Key Responsibilities
- Duties and Responsibilities - Duties and Responsibilities: Will be required interact with customers as Service executive Will be front face for Collection Complaints Management across channels Responsible for Customer complaint understanding and resolution with help of service and/or Collections Team Responsible for timely response to customer queries / complaints and resolution as per defined SLA Responsible for co-ordination with COE & Collections team for ongoing Process changes Accountable to capture customer interaction summary in CRM System and tag the complaints under matching categories Accountable to interact with Service
Collections Accountable to resolve customers queries and pacify them with service pitch Required work in shifts to provided 24X7 service under Service to Collection process.
Required Qualifications and Experience
- Required Qualifications and Experience: A minimum of about 1.5 years\' experience in same field and overall 2 years of experience Post graduate from a reputed Institute Strong knowledge of Customer Grievance Management Prior experience of work in Customer Service / Insurance Service will be added advantage Strong written and oral communication skills required along with the ability to tailor communication style both technical and non-technical audience Interest and passion to work with highly aggressive team Conviction and ability convincing others
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Job Detail
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Job IdJD3005491
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAgra, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear