Job Description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take-charge, take-initiative, and get stuff done person, we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues. ZoomInfo is looking for an engaging, experienced, and results-oriented Manager of Sales Enablement to join a Global Sales Enablement team that supercharges ZoomInfo\'s Go-To-Market organization. In this role, you will lead and manage a growing Enablement team in India that is responsible for defining, aligning, creating and delivering an enablement strategy that supports all roles within Customer Experience (the post sales team). The goal is to ensure they have the know-how and skill to deliver best-in-class customer value by focusing on business outcomes, delivering exceptional customer services, positioning our products, and building relationships, resulting in a sales velocity and customer retention threshold that is industry leading and best in class. This role will support our Customer Experience teams in India and collaborate with our Global Enablement Lead and US Sales Enablement team. Knowledge of and experience in global customer-facing roles is a must. This will be a night shift position working from our office in Chennai. We offer a night shift allowance, car service, and some in office food options. Will You Will Do Manage and lead the overall Customer Experience team in India across the role enablement leaders, instructional designers, operations personnel, and delivery managers. Responsible for all hiring and training of the enablement CX team in India Oversees the activities of all team members and ensures success for both our stakeholders and our team members Collaborates with CX Global Enablement Lead on all CX Programs and initiatives Meets and collaborates with CX Stakeholders within India Drives team and program metrics and the impact on the business Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations. Accomplishes organizational goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments Executes on all reporting and management policies and processes to ensure visibility and success. Manage & maintain the execution and delivery for all Customer Experience Enablement Programs Drive the rhythm of enablement execution by establishing alignment with core enablement delivery programs from onboarding to ongoing enablement Prioritize competing enablement activities across roles and among the following development areas of role expertise, skill and product needs. Partner with CX Global Enablement Lead, Onboarding Enablement and other enablement teams in content definition, curation, development and review. Drive continual improvement to ensure the that CX enablement programs are operating with efficiency Ensure all enablement processes are fully utilized and adopted Partner with enablement stakeholders to identify areas of improvements Suggest improvements based on collected data, observations, available technology and best practices What You Bring Role 5+ years of experience in leading high performance teams with a passion for delivering measurable value, including demonstrable experience in Performance management Project management Coaching Fostering teamwork Business knowledge Technical leadership 4+ years of collective business-to-business (B2B) experience in Customer Success Management and/or Enablement 3+ years in building, managing, and measuring program/initiative progress Experience working with/in enablement teams focused on Go-To-Market personas Demonstrated experience in managing multiple priorities of varying complexity and timeframes Demonstrated experience in defining, creating and delivering effective and relevant enablement content across various learning models and methodologies Experience working on international teams is a plus Technology Demonstrated experience with content authoring, packaging, and management tools used in enablement organization including: Microsoft Office Suite or Google Suite Learning management systems such as Lessonly, Skilljar, Thought Industries, etc. E-learning authoring tools such as Articulate Rise, Camtasia, 7 Tabs, etc. Content management platforms such as Seismic, Highspot, etc. Project management tools such as Jira and SmartSheet Familiarity with one of the following: Salesforce Customer Experience CRMs such as Gainsight (preferred), Totango, Catalyst, etc. Professional Excellent command of English, both oral and written Highly organized and detail-oriented Excellent communication and organizational skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to work as a team member, as well as independently Insatiable curiosity and love of product technology Strong project and time management skills Strong judgment, initiative and sense of urgency Self-starter mentality About Us For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world\'s most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects. Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number. About Us ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. ZoomInfo is proud to be an Equal Opportunity employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.

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