Job Description

Position : Customer Success Manager/Key Account Management

Location : Noida ( Candidates from Noida/Delhi is preferred or anyone willing to relocate Noida)

Experience : 12 - 20 yrs

Preferred domain : Fintech, Payments, IT- Software

Preferred industry : IT, BFSI, B2B sales

Travel : Person should be willing to travel within India and overseas.

Essential :

- Customer retention, Sales (including Order Booking, Sales Funnel creation), Customer relationship management, Customer delight.

- Candidate with prior sales, account management experience is must.

- Sales cycle, Account Planning, Stakeholders analysis, CRM exposure, bid-exposure, RFP exposure, Sales target, Sales win.

Responsibilities :

- Develops solutions that best address consumer needs while simultaneously coordinating the involvement of the necessary business personnel inclusive of support, service, and resource management in order to meet key account performance objectives and the consumers\' expectations.

- Increase revenue through cross-selling/ up-selling to existing and new customers

- Act as a liaison between the client and departments to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner

- Enhance department and organization\'s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Collaborate with the finance team to lead account management related operations within allocated budget limits

- Conduct strategic account reviews of the assigned customers in regular internals to share insights on usage trends and service needs

- Assist in establishing revenue goals for assigned customer accounts and implement strategies to enhance the performance and achieve the set departmental goals

- Support in evaluating the performance against set KPIs of assigned customer accounts and implement improvement plans

- Support in preparing review reports and budget estimates and ensure accurate documentation

-Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

- Build strategic relationships with external stakeholders and industrial leaders to develop pipeline of business / potential client leads

- Develop trusted advisor relationships with assigned key accounts, customer stakeholders and executive sponsors

- Is obsessed with delivering a delightful customer experience building a customer first approach as a way of working, incorporating emerging customer needs into business priorities and building long term relationships

- Assist in implementing the policies and procedures related to Account/Relationship Management

- Set up goals and objectives for all subordinate staff & plan budgets and activities for account management. Plan for training to build team capability and skills

- Establish expectations, responsibilities, purpose and vision for the team; creates an environment where others can achieve optimal performance; and provides growth and learning opportunities for team

IIM Jobs