Job Description

Responsibilities :Customer Onboarding : Guide new customers through the on boarding process, ensuring a smooth transition and understanding of our offerings.Retention and Upsell : Monitor customer satisfaction, identify up sell opportunities, and work towards maximizing customer retention.Relationship Building : Develop strong, lasting relationships with customers, understanding their needs, and proactively addressing concerns.Product Expertise : Become an expert on our services to effectively communicate their value and provide tailored solutions.Training and Support : Provide training sessions and ongoing support to empower customers to utilize our products optimally.Customer Advocacy : Advocate for customers internally, ensuring their feedback is heard and collaborating with cross-functional teams to enhance our offerings.Data Analysis : Utilize data and analytics to track customer success metrics, identify trends, and make data-driven recommendations for improvement.Key Requirements :- Minimum 4 years of experience in a customer success manager, preferably in a Recruitment related industry.- Exceptional verbal and written communication skills, with the ability to convey technical concepts in a clear and understandable manner.- Strong problem-solving skills with the ability to think strategically and provide innovative solutions.- Ability to collaborate effectively with cross-functional teams to ensure customer success.- Comfortable working in a fast-paced environment and adapting to changes.- A genuine passion for helping customers succeed and achieve their goals.- Familiarity with CRM tools, customer support platforms, and data analytics. (ref:updazz.com)

updazz .com