Job Description

Role & Responsibilities :- Champion the Freight Tiger platform across your customer base to grow the account and help achieve its full potential.- Build and establish exceptional relations with top manufacturing multi-billion dollar brands.- Help streamline and improve logistics needs across various industry verticals.- Brainstorm with product & tech teams to continuously improve product offerings.- As Freight Tiger expands its product portfolio, you shall be responsible for cross-selling and upselling enhanced products/features to clients.- Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients.- Ensure expectations are being met and the client sees ROI on their investment.- Analyze all customer health metrics (NPS, logons, etc.) to use data to identify any potential at-risk customers.- Ensure optimal financial health of the account.Review Criteria :- Strong Customer Success Manager profile- Mandatory (Experience 1) - Must have 2+ YOE in Customer Success role in Product-based Company (Don\'t want Customer Support or Service)- Mandatory (Experience 2) - Must have Experience in Customer Service for Manufacturing, Logistics or Transportation Industry- Mandatory (Experience 3) - Must have experience in working for South India region- Mandatory (Company) - Good Product Or B2B SAAS Company- Mandatory (CV) - Must be well drafted and presented. Should have strong written communication (ref:updazz.com)

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