Customer Success Manager JD:Need to have excellent communication skills. Sales/Upsell/Cross Sell background is a must.Key Responsibilities:- Serve as the primary advocate for customers, ensuring their needs and goals are met.- Onboard new clients, providing resources to help them maximize the value of our technology solutions.- Build strong, trusted relationships with clients to understand their business objectives and align them with our offerings.- Monitor customer engagement, proactively addressing issues and identifying opportunities for upselling or cross-selling.- Collaborate with internal teams (e.g., Sales, Product, and Support) to resolve customer concerns and enhance the -user experience.- Analyze customer feedback and usage patterns to provide actionable insights for product and service improvements.- Ensure timely renewals and drive customer retention rates. (ref:updazz.com)
updazz .com
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