Job Description

Responsibilities :- Responsible for Day to Day Interaction with customer with regard to Incoming Orders, Order Status, order cancellation, Technical queries, Shipment Status, Deliveries, Dispatch details.- Responsible for resolution of IT related queries and setup with respect to online orders and other means or incoming orders from customer.- Responsible for timely replies of order acknowledgement and emails from customer.- Laisioning with inter departments for timely closures of Customer Queries & Complaints.- Responsible for processing all return lenses from customer and making proper MIS and timely issue of credit notes.- Responsible for maintaining Pricing record of customers and automation of prices in system for smooth functioning of commercial department.- Making weekly reviews, MIS and presentation of the department with respect to Lab performance, outsourced order performance, delivery performance, complaints and its closures.- Overall Responsibilities includes taking good care of all active customers, resolving their queries and gaining their trust for growth in our business.Qualifications :- Bachelor\'s degree or equivalent experience- 8+ years\' of customer service from which 5+ Years in handling team of Executives under him- Proficiency in English; excellent communication and presentation skills; independent and self-motivated- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)- Preferably from Optical (Spectacle Lens) Industry.Industry : Medical Equipment Manufacturing (ref:updazz.com)

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