Manager Customer Relationship (3 4 Yrs) Surat (after Sales / Customer Service)
Job Description
Roles & Responsibilities :- Conducting daily one-to-one meetings to assign CRE tasks and ensure completion of tasks as per TAT- Helping CRE to solve their routine problems- Validating and allocating all new leads within TAT time- Ensure lead management is done properly by CRE- Identify customer needs and manage the customer relationship in the best interest of the organization while meeting customer expectations- Responsible for customer satisfaction and high service quality standards- Explore market demand as per forecast, create demand whenever required, and suggest to the client accordingly.- Maintain proper documentation of all vanilla files and formats- Ensure coordination between field executives and CRE is smooth- Liaise with internal departments to ensure queries are clarified and resolved satisfactorily- Responsible for maintaining MIS reports.- Motivating, leading and guiding the team towards the achievement of organizational goals Skills :- Excellent interpersonal and communication skills.- Proficient in all Microsoft applications.- Superior product knowledge.- A team player with leadership skills.- Maintain a positive attitude focused on customer satisfaction.Qualification :- A bachelor\'s degree in administration or a related field.- A minimum of 3 years of experience. Preferred industry - Real estate / any service industryLocation- Surat (ref:updazz.com)
updazz .com
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3001381
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSurat, Gujarat, India
-
EducationNot mentioned
-
ExperienceYear