Manager Customer Experience Fmcd (2 3 Yrs) Chennai (marketing/pr/advertising)
Job Description
Responsibilities :- To ensure the Orders are fulfilled within the agreed TAT of the client.- To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner.- To ensure complaints are responded and resolved within the agreed timeframe,- Coordination with Client and Internal SPOCs for timely fulfillment of orders and compliant closure.- To ensure Optimal utilization of resources by cross-utilizing them to obtain maximum productivity.- To manage escalations received from the clients/customers in an appropriate manner.- Client Program SOPs to be reviewed and amended on a half-yearly basis.- To identify manual tasks/reports carried out by the team and ensure likely automation for the same.- To ensure the Helpdesk is managed well. The Call log reports/Email trackers are monitored, to do regular Call/Email audits and share feedback to the resources for development.- Identify exceptional work managed by the team and recognize them for SPOT/X-tra Mile Award. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3363814
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear