Job Description

Role Field Executive - Retentions & Collections Job Level/ Designation M1 Function / Department Customer Service Location Surat Job Purpose Drive assigned Retention & collection agencies for delivery of KPIs. Ensure SLA delivery with complete adherence to Code of Conduct. The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets. Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement. Key Result Areas/Accountabilities Drive assigned Retention & Collection agencies for delivery of KPIs. Ensure SLA delivery with complete adherence to Code of Conduct. Develop and plan infrastructure at agency as per allocation and forecast. Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio. Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW. Do regular field visit with/without field agent for audit/recovery purpose Engage in development and implementation of various training/coaching programs of team members Core Competencies, Knowledge, Experience Strong Negotiation skills and communication skills Exposure to customer retention & collection role. Analytical Skills. Good process / systems knowledge / experience Presentation Skills Must have technical / professional qualifications Graduate / PG in any field Communication skills MS Office & Presentation Skills

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