Job Description

The Manager for Content Operations will be mainly responsible for ensuring on time-delivery with quality while ensuring operational excellence of processes via continuous process improvement and robust metric controls of quality, efficiency & productivity.

Shift Timings: 12 PM - 9 PM IST

Hybrid Work Model: WFO Thrice a week

About the Role:

As Manager, Content Operations \xe2\x80\x93 Product Delivery, you will:

Provides leadership to teams responsible for Product Delivery teams including Product Testing and Specialty Content, which meet or exceed customer expectations for currency, completeness, and quality.

Initiates, develops, and maintains effective working relationships and provides strong people leadership for direct reports.

Leads department and organization-wide efforts, driving process improvements, simplification and automation, and delivering on business and/ or location-specific priorities.

Manages team(s) across locations, depending upon requirements. Executes global and local strategic requirements across span of control.

Leads team to ensure production deliverables and operational requirements are seamlessly met

Collaborates throughout the product life cycle providing insight, guidance and support.

Communicates effectively with other teams and departments, locally and globally, sharing knowledge at all times and adopting best practices.

Coaches, trains and develops staff within group including providing direct feedback on performance and conducts performance reviews.

Participates in performance management process, including compensation planning, of assigned teams/ span of control; provides input on promotional decisions. Evaluates and/or creates metrics for processes wherein metrics are unavailable.

Drives talent and career development, builds next level leadership layer. Builds and implements strategies to limit attrition with focus on retention of critical and high performing employees.

Global leader and representative for group or business unit with strong relationships across core business unit, partner orgs/ business units, and customers

Develops departmental plans and organizational strategy in support of business outcomes.

About You:
You\'re a fit for this role, if your background includes:

Bachelors Degree in Business Management, Related Field, or equivalent experience.

10+ years of experience in content operations or other publishing activities.

Experience assigning work, allocating resources, driving results, and controlling costs.

Experience developing departmental plans, including business, production and organizational priorities, which support overall business strategy.

Experience developing strong relationships with business partners.

Experience communicating difficult and complex concepts effectively, by altering communication style to the audience.

Preferred: Demonstrated strong people leadership and team leadership skills.

What\'s in it for you?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We\xe2\x80\x99ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf\xc3\xa9 networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we\xe2\x80\x99ve never talked about with as much pride as we should \xe2\x80\x93 we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-GS1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we\xe2\x80\x99ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world\xe2\x80\x99s most global news services \xe2\x80\x93 Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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