Job Description

TransUnion\'s Job Applicant Privacy Notice What We\'ll Bring: Dynamics of the Role
This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.
This role will act as the primary contact point for our customers (banks & financial institutions), will work jointly with them & internal teams, and demonstrate progress & improvement in their key metrics.
The role will work closely with Head & JVP - Consumer Services and other process leads, to ensure that customers respond within the regulatory requirements, thus improving overall end-consumer satisfaction scores. What You\'ll Bring:

• Ensure operational processes are carried out as per regulatory requirements and as per industry best practices.
• Identify key risks and controls within the business and operational processes.
• Execute audit procedures in alignment with company policies and international standards.
• Build processes that meet our business and regulatory objectives and ensure compliance.
• Responsible to closely track and improve regulatory related metrics and requirements.
• Provide timely, complete & accurate reports to internal stakeholders and regulators
• Responsible for achieving metrics related to clients and delivering exceptional customer service
• Bring in improvements in the process to achieve results and comply with changing internal and external environments, regulatory requirements, and industry expectations.
• Provide management with analyses, recommendations, and information concerning the activities reviewed.

Impact You\'ll Make:

• 10-12 years of experience in operations management and stakeholder management, preferably in Operations and Customer management processes within BFSI domain.
• Familiarity with Microsoft Office Suite \xe2\x80\x93 Word, Excel, PowerPoint, etc\xe2\x80\xa6
• Ability to create reports and dashboard which can be shared internal & external audience Bachelor\'s Degree in appropriate field of study and equivalent work experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Excellent written and verbal communication skills with experience in working with cross-functional teams.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

TransUnion Job Title Specialist II, Consumer Capability