Job Description

At and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge whats possible for a sustainable world. We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Job Summary\xef\xbc\x9aThe Area Service Manager manages all aspects of the projects from beginning to end, with direct responsibility for project/Job execution while leading, motivating and developing team members.\xc2\xb7 Leading a 2 million Dollar Service Business directing service projects of ongoing service agreements and emergency service work within the Given Territory\xc2\xb7 Managing regional key account by meeting them, seeking and analyzing customer feedback to improve service delivery quality, timeliness and correctness to improve CSAT\xc2\xb7 Providing deep focus & ownership on overall services delivery and handling 1st level customer escalationResponsibilities include, but are not limited to the following:\xc2\xb7 Responsible for all aspects of Job execution planning for ongoing service contracts and emergency service needs, PPM, Warranty Services including work orders, change requests, etc.\xc2\xb7 Manpower planning, PPM/BD Scheduling and assigning Task to Technician Team\xc2\xb7 Ensures the Quality of work by reviewing technicians work Through regular Team Meetings\xc2\xb7 Managing customer escalations and enabling support to minimize the open calls\xc2\xb7 Accountable for the strategy and performance achievement of operating plan.\xc2\xb7 Proper Backlog review and Monthly FC for the region to support Zonal revenue plan\xc2\xb7 Functions as the primary interface between the Customer, Vendors, Sub-contractors, and internal expertise within the office and project administration.\xc2\xb7 Responsible for customer satisfaction and fulfilling their needs within the agreed terms\xc2\xb7 Maintains customer satisfaction by investigating concerns, implementing corrective actions, and communicating with customers and assigned staff.\xc2\xb7 Maintains quality standards by supervising Job-assigned staff and inspecting job sites.\xc2\xb7 Responsible for sharing the Quality Feedback to Factory and implementation of corrective actions time to time\xc2\xb7 Manages the assigned project/Jobs within the time and cost estimates.\xc2\xb7 Responsible for identifying possible cost saving opportunities and/or risk items that will occur on various projects.\xc2\xb7 Support to Sales team on Lead generation and order closures\xc2\xb7 Facilitates invoicing and payments by verifying and sharing the reports on time & Customer follow up.\xc2\xb7 Supporting for Accounts Receivables and Past Due Reductions\xc2\xb7 Responsible for Training and Developing HVAC Field Technicians and New joiners.\xc2\xb7 Following EHS Standards at Job site and ensuring the Team is following the standards, Conducting Monthly EHS Audits etc.Qualifications:\xc2\xb7 A minimum of 10 - 12 years experience in Leading a team & territory Management\xc2\xb7 Strong Technical & Business Knowledge including a solid understanding of service contracts, an eye for detail and superior customer service skills\xc2\xb7 Must have a proven track record of leading, developing and coaching employees\xc2\xb7 Experience leading in a technical environment (HVAC) is preferredWe offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Trane Technologies