Job Description

:Job Title: Manager/ Sr.Manager- CC- Training & Communications SpecialistJob Type: Permanent, Full-timeFunction: Customer CentricityBusiness: Godrej PropertiesLocation: (Pune, Mumbai, South, Delhi-NCR- 1 location each)About Godrej Industries GroupAt the Godrej Industries Group (GIG), we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.About Godrej Properties Limited (GPL)Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.Key responsibilities::

• Develop, execute, and improve the effectiveness of communication templates for various customer interactions
• Conduct training needs analysis and collaborate with zonal teams to identify communication skill gaps.
• Research content, create training outlines, develop training materials, design evaluations, and assess knowledge.
• Effectively communicate and train zonal teams on improving customer communications.
• Essential skills: writing, editing, proofreading, layout and design, professional printing/publishing, and verbal presentation of concepts.
• Excellent organizational, planning, project management, and time management skills.
• High creativity and latitude.
• Strong understanding of current digital tools to enhance frontline productivity or efficacy.
• Self-motivated with a positive, professional approach to management.

Job Responsibilities:

• Ensure successful execution of training needs.
• Measure the effectiveness of training programs.
• Conduct ongoing observations of relationship managers, providing guidance, mentoring, and performance improvement support.
• Report progress and pending trainings to the HO Team.
• Regularly review content and communications to incorporate updates.
• Participate in internal calibrations and cross-functional/region best practice sharing.
• Conduct refresher training based on Training Needs Identification (TNI).
• Manage knowledge checks for new hires and production staff.
• Focus on improving performance, process efficiency, and compliance of zonal teams.
• Bridge performance gaps between current and desired performance metrics.
• Oversee all external customer communications for the region, ensuring consistency and engagement with brand guidelines.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication and presentation skills in English. Regional language proficiency is an added plus.
• Customer/client handling skills.
• Familiarity with modern, adult, and accelerated training techniques and tools.
• Ability to develop training modules and materials tailored to specific processes.
• Experience in conducting interactive training sessions and workshops.
• 1-5 years of experience in training.
• Ability to take full ownership of assigned projects and work independently.
• Ability to manage multiple projects simultaneously.
• Sense of urgency, self-motivation, and attention to detail.
• Strong interpersonal skills and ability to build collaborative relationships.
• Proactive in conducting process audits and recommending changes to SOPs to improve customer experience, resolve problems, and manage escalations reported to senior management or social networking sites.

Whats in it for you?Be an equal parentChildcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

• \xc2\xb7 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• \xc2\xb7 2 months paid leave for secondary caregivers
• \xc2\xb7 Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatmentNo place for discrimination at GodrejGender-neutral anti-harassment policySame sex partner benefits at par with married spousesGender transition supportWe are selfish about your wellnessComprehensive health insurance plans, as well as accident coverage for you and your family, with top-up optionsTrust based sick leaveMental wellness and self-care programmes, resources and counsellingCelebrating wins, the Godrej WayStructured recognition platforms for individual, team and business-level achievementsPerformance-based earning opportunitiesAn inclusive GodrejBefore you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. Its not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.If this sounds like a role for you, apply now!We look forward to meeting you.

Godrej & Boyce