Job Description

The Recovery Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Generally, has responsibility for volume, quality, timeliness of end results. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. Responsibilities:

• Manages a team and Senior Team Leads who are responsible for reviewing recovery customer complaints
• Assigns projects and ensures team deliverables
• Typically supervises multiple post-charge-off stages of collection accounts
• Unit may be responsible for managing a large segment of level 2 and level 3 complaints.
• Serves as backup to Senior Manager
• Responsible for developing and implementing policies and procedures to provide for more efficient Recovery processes
• new work procedures, analyzes complex and variable issues with significant departmental impact
• Maintains appropriate staffing requirements to meet operational needs
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
• Evaluates subordinates