Job Description

Responsibilities: Merchant Acquisition : Cluster Manager is expected to set up and lead a team of Key Account Executives to achieve merchant acquisition targets. Since payments are agnostic to the category of business, the spectrum of merchants that can be onboarded is vast. The Cluster manager must use their acumen and understanding of the Indian retail ecosystem to track progress against plan by implementing strong processes & review mechanisms using well- defined metrics. Account Management : Onboarding merchants on the platform is the first stage of a long-term relationship between the company and the account. The strength of these relationships, combined with out technology based solutions, will eventually determine the success of the company in each market in terms of market share and revenue. The Cluster Manager enables the team to provide effective deployments along with training and servicing of the merchants. Cluster Managers should be able to plan, assess and implement monetization avenues in the market and be responsible for the teams funnel management- The incumbent will be owner of the quality of the tasks assigned to the team Map Competition/ Market Insights: To be able to take timely action, it is imperative that we monitor the market and be informed of competition's initiatives. Cluster Managers play a pivotal role in monitoring competition activity in key accounts and ensure appropriate response strategies are formulated and implemented. - With their own observations coupled with inputs from the team, Cluster managers must share best practices internally for growth of the company. Team Management: Cluster managers hold the onus to build their team by ensuring hiring of KAEs and ensure 100% manning in their clusters. - Onboard and provide on-the-job-training to the KAEs to improve performance. Demonstrated ability to connect with the team beyond work as well and understand the driving factors for each member. Monitor KPIs and coach team members on an ongoing basis - Work towards hiring, retention and engagement of the front line sales team - Drive execution rigor by being in the market and observing KAEs visits to their designated geography - Motivate the team by regularly communicating about monthly schemes and incentives - Work closely with team towards adherence to timelines & target achievements on a daily basis - The incumbent will frontend the team by visiting market on 80% of expected working days (ref:updazz.com)

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