Job Description

:

• Manage daily operations of 100+ size teams; ensure quality standards and professionalism in the underwriting process.
• Maintain knowledge and current understanding of all conventional underwriting guidelines for agencies and private investors
• Assure compliance with policies and procedures outlined in the investor guides and contractual obligations, as well as state and federal regulations and regulatory requirements
• Responsible for working with the underwriting staff to ensure all are made aware of changes/ updates in a timely and effective manner, and ensure business units are implementing and following compliant processes
• Responsible for having controls across key metrics through regular audit
• Determine and facilitate training and technical assistance as needed
• Must be able to deliver projects on efficiency through initiatives and atleast 1 project every quarter through automation
• Assist management in the development and maintenance of up-to-date policies and procedures in the underwriting process
• Interact with clients and maintain frequent communications to ensure quality service and on time delivery of work product
• Respond and report on client inquiries
• Assist in identifying and resolving issues and policy questions from auditors and clients
• Maintain detailed milestone reports
• Preparation of all reports by function and client on a monthly basis
• Submit regular updates to manager
• Regular review and approvals/declinations of employee's attendance and time-off requests; manage overtime hours of underwriting staff
• Adhere to the companies "Core Values"
• Other duties and responsibilities as assigned
• Responsible for hiring and maintaining training schedules
• Should be driving ongoing trainings and certifications to maintain 90% utilization of all staff aligned to him/her
• Work closely with Training and Quality team to address training need and error trend analysis
• Should be on top of all the errors/escalations marked from clients and external parties and have a corrective action plan to ensure its addressed and not repeated in future

Qualifications:

Minimum 10-12 years of experience in managing US mortgage operations for a leading mortgage lender or a bank in the US.