Job Description

Role - Manager - Contact Center Partner OperationsEmployment type - Full timeLocation - MohaliJOB DESCRIPTIONOverview :Myntra is India\'s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our beginnings as a
customization company in 2007, to being technology and fashion pioneers today, Myntra is going places and we want you to take this journey with us.Website - http://www.myntra.com
LinkedIn - https://www.linkedin.com/company/myntra/Role Summary :
Myntra Customer Service Operations is looking for a Contact Center Partner Operations Senior Manager and CX enthusiast to be part of the Level 1 Contact Center team. In this role, you will work proactively with cross functional teams and Liaison with our partner team to leverage
technology-based solutions that improve \'cost to serve\' metrics and customer experience for business.Qualifications :\xe2\x97\x8f A Graduate in any discipline
\xe2\x97\x8f Post-Graduate/MBA (2 years of work experience post MBA preferredTechnical skills :\xe2\x97\x8f Awareness of Contact Centre Technology Tools
\xe2\x97\x8f Intermediate business analysis skills
\xe2\x97\x8f Proficient in MS Office (Excel, Word, PowerPoint)
\xe2\x97\x8f 7 Basic Quality ToolsProject Management Skills :\xe2\x97\x8f Lean Six-Sigma Green Belt
\xe2\x97\x8f COPC HPMT CertifiedProfessional skills :\xe2\x97\x8f Customer Service domain Experience\xe2\x97\x8f Excellent communication (Verbal & Written)
\xe2\x97\x8f Proficient with key service delivery metrics - Contact center
\xe2\x97\x8f Well versed with creating Process Flow Charts and SOPs
\xe2\x97\x8f Stakeholder Management (Internal & External)Experience :\xe2\x97\x8f Min. 8-10 years of overall work experience
\xe2\x97\x8f Minimum 5-6 years of relevant E-commerce experience
\xe2\x97\x8f Domestic BPO Partner Management experience

Myntra