Job Description

Join our Business Support team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre!Job Title: AFR PMO Business SupportRCS Grade: KJob Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)The Airfreight Market PMO Manager under Business Support will play a pivotal role in maintaining and enhancing DHL Group's understanding of the airfreight market landscape. This position is responsible for collecting, analysing, and presenting airfreight market data and trends, ensuring that stakeholders are equipped with accurate and timely information to inform strategic decisions. The ideal candidate will have a strong analytical background, excellent communication skills, and a deep understanding of the airfreight industry.Key Responsibilities:Here is the arranged sequence of your bullet points according to the specified order: Strategic role, Stakeholder management, and then Reporting.

• Contribute to the development of the AFR reporting and data analytics strategy.
• Develop and update airfreight market slides reflecting the latest trends, regulations, and competitive landscape.
• Gather insights from WACD and Seabury to develop structured webinar content.
• Lead webinars, addressing audience questions and ensuring engaging delivery.
• Create engaging slide decks for internal and external presentations, including customer-specific data.
• Manage projects in a matrix organization.
• Ability to work and move forward independently with limited oversight from management.
• Mentor team members to enhance logistics knowledge and foster continuous learning.
• Make informed decisions to drive project success, resolve conflicts, and ensure project objectives are met.
• Chase owners or actions, escalate when required, and push back in a professional, documented manner.
• Can-do attitude to document solutions and decisions for stakeholders to review and confirm.
• Manage relationships with vendors to ensure timely delivery of services.
• Act as the primary point of contact for vendors (WACD/Seabury), managing contracts and providing market reports.
• Build strong, trusting cross-functional relationships with DHL Group Managers.
• Validate data accuracy through collaboration with regional stakeholders and subject matter experts.
• Support the organization with inquiries and training related to vendor databases.
• Ability to consistently manage demanding internal and external senior stakeholders.
• Collaborate with cross-functional teams to create market content for various platforms.
• Prepare detailed management reports and refresh BRM slides with the latest data.
• Manage AFR market data and create standardized reports for customers.

Feel free to let me know if you need any further adjustments or additional assistance!Required Skills and Abilities:

• Educational and Work Experience:
• A Bachelors degree in Business Administration, Logistics, Transportation, or a related discipline is required; a Masters degree is preferred.
• Candidates should have at least 5+ years of experience in air freight products (preferably with a logistics background) and exposure to market intelligence and data analytics. The ability to present data effectively in presentations for senior management is essential.

• Stakeholder Management Skills:
• Developing and maintaining positive relationships with all AFR stakeholders and AFR Group Manager to foster collaboration and trust.
• Collaborates effectively with cross-functional teams, content owners, and stakeholders to ensure the delivery of high-quality reports and enhancements that meet business needs.

• Technical Skills:

1.Proficient in Microsoft PowerPoint and Excel; experience with BI tools (Power BI, Qlik) is a plus.

• Communication Skills:
• Excellent written and verbal communication skills in English along with strong Stakeholder Management.

• Analytical and Interpersonal Skills:
• Strong analytical skills with a deep understanding of end-user needs and requirements.
• Capable of conducting research to resolve issues or improve processes.

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.Apply now and embark on an exciting journey with us!Why Join Our Shared Services (GSC) Team?At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work.As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally.As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.You can us to know more about GSC and hear from our own people.

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