Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Inviting applications for the role of Manager - Billing & Collections Quality Assurance! Responsibilities . Knowledge of Market Reform Contract (Slip), it%27s sections and details such as written line, Sign Line etc. as well as carrier generated policy documentation. . Lead a team of QA Auditors, guide the QA team in conducting BAU audits for various business processes (Credit Control, Billing & Collections) for insurance client organization . Develop QA roadmap for entire Billing & Collections organization and successful implementation. . Audit governance & Compliance . Value add analysis, hiring, training and Performance Management of QAs . Developing procedures, key performance measurement criteria for QA team, tracking and verifying corrective actions arising from QA Reviews . Ensure that the quality assurance (QA) test program adhere compliance with department policies and standards, for audit files, risk assessment process and audit closure verification processes. Reviews apply to all insurance business processes globally . Present themes and observations at floor/operations team meetings, Quality Review Meetings with client stakeholders . Draft detailed QA reports to high standard and conduct meetings with operations teams and leadership . Reporting & Error trend analysis (processor/ team/ error wise analysis) . Quality Dashboards , Quality Reviews . Organizing QA certification programs Qualifications we seek in you! Minimum Qualifications . Graduate in any stream except Technical Preferred Qualifications/ Skills . Previous audit experience preferably within insurance industry . Proficient understanding of the methodology supporting internal audit process including risk assessments, planning, inherent risk, testing procedures, reporting, and audit workpaper files . Ability to multi-task various projects and deadlines . Ability to work independently . Strong verbal and written communication skills . Candidate should be disciplined, committed and focused . Certification from IIA Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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