Responsibilities

• Responsibility for the process which includes knowledge of procedure & rules across multiple countries.

• Support the development of the end-to-end process design for the Order management.

• Caring for correctness and timelines of the process.

• Should have worked how the order gets created/generated and monitor the process.

• Ensuring efficiency and high standard of operations: identification and removing inefficiencies in the processes, making improvements in the daily operational work

• Support Customer Facing specialists when needed.

• Order Validation processes execution according to agreed priorities:

o Checking standard and non-standard orders to ensure they are accurate and can be processed to the next stage of the OTC process

o Order modification upon customer or internal request (e.g. delivery date change)

o Order validation in a massive basis

o Blocking orders for delivery when they are not ready for stock allocation.

o Blocking orders for billing when they are not ready for the invoicing process.

o Automatic tools maintenance and development (ODM/BRE)

• SOPcreation and process standardization.

• Knowledge on how to create order based on the quotation and PO (Good to have)

• Working closely with the Business Change team to ensure the changes are effectively delivered and supported post-Go Live for the Pilot OpCos.

• Responsible for the operational tasks of Order Entry processes

• Solving claims tickets accurately and efficiently to achieve the fixed service level target

• Deliver different order to cash processes KPI\xe2\x80\x99s

• Cooperate with local Customer Service organizations, warehousing, distribution and transportation.

• Ensure Order Entry processes are done in compliance with related financial controls

Qualifications we seek in you!

• Graduation/ Masters

• Proficient in spoken and written English

• Ability to work with various IT applications (SAP, CRM, ARC, internal UL and 3PLP platforms

• Strong analytical skills required.

• Customer service orientation

• Ability to work effectively under pressure.

• Advanced knowledge of MS Office, Excel & good knowledge of SAP system

• Customer Focus (focus on internal customers and impact on our external customers)

• Bias for action (focus on results and use of intelligent risk taking)

• Team Alignment (team player; supports and respects others)

• Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

• Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)

• Analytical skills

• Technical skills must have \xe2\x80\x93 VBA coding, other coding skills, Macro\xe2\x80\x99s skills

• Must be able to resolve any issues in Order processing.

• SOP/Workflow documentation is must.

• Strong in communication & stakeholder management and in relationship building and collaboration at all levels of the organisation. Good organisational and planning skills. Strong cultural awareness and versatility in styles.

• Must be a team player and able to work collaboratively with and through others. Flexible and adaptable; able to work in ambiguous situations, dealing with complexity and time pressure.