Job Description

Over the last 20 years, Ares\' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Primary functions and essential responsibilities Oversee and mentor support engineers on their day-to-day application support operations and projects-related tasks. Provide support for batch processing and monitoring. Manage application user access identity lifecycle, including onboarding, offboarding, and account updates. Perform access audits and create processes in support of elimination of audit findings Set priorities, develop a work schedule, monitor progress toward goals, and track detail and activities. Work with management on all application-related audit findings and implement remediation measures. Ensure comprehensive monitoring and incident management for applications and their related jobs Participate in team projects, including onboarding and maintaining new software solutions and performing daily operations needed to maintain the existing business applications. Manage outsourced vendors to an SLA and execution of critical production outages. Provide weekly, monthly, quarterly and annual metrics and reporting. Enforce agreed critical incident management procedure, including escalation to end-users. Ensure to allocate resources to all major application and service issues to resolve incidents and their associated problems. Report all major application incidents to management and business partners until resolution. Maintain and ensure the accuracy of the team\'s knowledge documentation Focus on continuous improvement, innovate ways to improve existing production processes and procedures, and suggest new tools for the team as necessary. Coordinate with the vendors on application production releases and other delivery milestones and with the application development and business teams. Qualifications Education: BS in Computer Science or equivalent professional work experience Experience Required 5+ years of progressive experience in the financial industry or asset management companies At least 2 years in a management and/or leadership position for a team size of 5+ Experience in managing monitoring team using Autosys, Jenkins or other similar scheduler tool Creating and presenting metrics and reporting to management and a larger audience Strong familiarity with SQL Familiarity with data extraction/transformation/Load (ETL) and scheduling processes (leveraging SSIS, Autosys, or Jenkins Platforms). Familiarity with productivity tools like Jira, Confluence, and MS Office tools, specifically Excel utilizing Pivot table, VB scripting Prior experience monitoring scheduled jobs with tools such as Autosys, Jenkins, and Azure General Requirements Strong familiarity with ITIL Framework and best practices, including compliance standard Experience with agile methodology and cloud-based support Some knowledge of SQL or (python or .net) programming code is desirable. Strong written and oral communication and interpersonal skills Strong customer service/support environment skills and understanding of ticketing systems, Service Level Agreements, and responsiveness to customer A sense of personal ownership of the processes and the drive to keep customers satisfied with the level of support they receive Ability to meet deadlines and manage to prioritize accordingly. Independent and able to work effectively with minimal supervision and work well with others to solve problems Reporting Relationships Vice President, Application Support

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