About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\xe2\x80\x99s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \xe2\x80\x98Digital India\xe2\x80\x99 by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Store Manager
Job Level/ Designation
M1
Function / Department
Postpaid
Location
Amritsar / faridkot
Job Purpose
Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice \xe2\x80\x93 post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes Comply to all HSW guidelines and impart knowledge about HSW
Key Result Areas/Accountabilities
Sales
Achieve TNPS & EQ.
Deliver revenue targets for the store
Increase revenue per footfall by aiding customers\xe2\x80\x99 purchase decisions
Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
Ensure and monitor quality of acquisition through the store
RoI
Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
Manage higher retention and achieve customer satisfaction for walk-in customers
Store Management
Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate product placement & displays at store
Core Competencies, Knowledge, Experience
Good communication skills Awareness on technology advancements & new digital product knowledge Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Products, Services and Technology Knowledge - Consumer Sales Planning and Forecasting Problem Solving
Must have technical / professional qualifications
Essential : Graduation - Regular
Desired : post - graduation in business management/MBA
work ex: 1 - 4 years
Experience of retail store and customer relationship management
Revenue Target achievement and cost management.
Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
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