Job Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Agile Delivery Lead / Scrum Master
At M&G we are on a very exciting digital transformation journey towards a more agile, customer-centric and digital-first way of working. We have lots to improve and plenty of interesting challenges we'd like you to get involved in.
We are on a journey to reinvent how people think about their financial future. Making conversations around retirement easier and more relevant, offering diversified products, rethinking and improving the end-to-end experience for our customers and using technology to effectively engage with them in real time and help them make better decisions about their finances.
The journey has started already, are you ready to join us? We need the best digital minds onboard in order to achieve our goal. We are looking for a Scrum Master to join our Studio working in a Feature Team delivering change across our marketing technology estate. The role will be based out of our Engineering Hub in India and working in close collaboration with our UK colleagues in the Studio.
Agile delivery is about creating fast iterations of services based on the feedback of real users. It means regularly releasing small pieces of functionality, constant communication between team members, and creating transparency across the team about progress and activity by using walls or online tools.
Delivery Leads advance the Delivery community through sharing of best practice and mentoring others.
We promote a supportive, diversified, international environment with a culture we're proud of.
An Agile Delivery Lead is accountable for the performance of the team. They;• Build and maintain high performing teams; ensuring they are motivated, collaborating and working well
• Maintain a clear sense of direction and purpose for the team based on the project vision.
• Work with the team to identify obstacles and help the team to overcome them
• Facilitate planning sessions to help the team focus on what is most important to be worked on.
• Encourage end to end thinking and facilitates sessions to evolve the continuous improvement agenda their delivery team / teams
• Coach and mentor team members to apply the most appropriate agile and lean tools and techniques
• Initiate and facilitate open communication between team members and stakeholders, creating a safe environment of transparency and openness.


Contribute to agile community of practice and drive continuous improvements across portfolio.
Competence / Knowledge / Skills required:
Essential - confident practitioner• 5+ years of experience leading software applications delivery using Agile methodology.
• 12+ years of industry experience in SDLC and associated best practices.
• Able to identify and compare the best processes or delivery methods to use. Strong Delivery Leads are able to recognise when decisions carry risk, and encourage the team to adopt an experimentation mindset to mitigate these risks.
• Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team. They also ensure teams plan appropriately for their own capacity.
• Able to understand the needs of both technical and business stakeholders and, when necessary, interpret between them. Strong Delivery Leads are therefore able to manage stakeholders' expectations and are not afraid to facilitate difficult conversations.
• Able to use data intelligently to inform planning and prioritisation. Strong Delivery Leads are able to manage complex internal and external dependencies in order to provide greater delivery confidence.
• Delivery Leads work continuously with their team to remove blockers or impediments that affect delivery.


Complementary - working knowledge• Able to bring people together to form a motivated team who feel empowered to delivery outcomes. They are therefore able to help create the right environment for a team to work in, recognising and dealing with issues and able to facilitate the right session depending on the situation.
• Able to balance cost versus value. Able to consider the impact of user needs. Able to report on financial delivery. Able to monitor cost and budget and escalate issues.
• Recognises when to move from one stage of a product lifecycle to another. Ensures the team is working towards the appropriate product/service standards for the relevant phase. Able to manage the delivery products or product/services at different phases.


Experience statements:• Experience working in fast paced agile environments
• Experience working in cross functional teams
• Experience contributing to, and achieving, continuous improvement goals


Personal attribute/skills:• Communicate effectively and clearly even when under pressure.
• Engage confidently with stakeholders and communicate project information in a clear way, including when communicating difficult messages.
• Facilitate meetings and workshops with people from all levels of seniority, without bias.
• Communicate, promote and coach the use of agile and lean methodologies to the team and relevant/interested stakeholders.
• Maintain a positive team mood and focus, if confronted with difficult and challenging circumstances.
• Can adapt and reflect, is resilient and has the ability to see outside of the process. Strong Delivery Leads use this skill to help their teams to manage and visualise outcomes.


People who work at M&G agree that ours is a great place to work with a brilliant team spirit. It's also an innovative, high-performing, commercial environment that's totally focused on customers. You'll receive a competitive salary and reward package. And in a fast-changing world, you'll join an organisation that's leading the way in helping customers achieve their long-term financial goals.
M&G is committed to a diverse and inclusive workplace. Our role as an employer is very simple - to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.
We welcome applications from individuals who have taken an extended career break, and we are willing to consider flexible working arrangements for all our roles.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.