Job Description

Position: Manager - After Sales Services

Location: Gurgaon, India

Report to: Head \xe2\x80\x93 After Sales

Job Responsibilities:

Our team is looking for an experienced Demand Planning Manager for our technology After Sales, with a strong delivery record and senior leadership experience to own and manage strategic, cross-functional, cross-organizational business initiatives. You will work across the team and its customers to align on a short and long-range demand plan. If you love being at the forefront of industry growth and development, developing and executing processes in a highly ambiguous environment, identifying information gaps and collaboration needs, and driving business strategy, then this is the spot for you. This is a high impact role offering an opportunity to drive and influence business-critical decisions impacting the long-term future of the business. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way.

Job Duties:

Managing Spare Part Planning of all Category like Mobile/TV/Laptop/Accessories and all Eco Systems.

Should have knowledge of Parts Procurement thru Vendor Management and PO Placing

MSL planning and distribution to ensure smooth Spare availability

Inventory Planning and control with Consumption & Liquidation.

Responsible for Pricing of all the Spare Parts for in Warranty and Out of warranty Consumption.

Expertise of calculation Lifetime Spares Demand (Last time Buy) in case of early EOL of Products.

Responsible for Vendor Management in international and local market is up to date and constantly in touch.

Review historical usage trends, research demand drivers, prepare forecast data, develop statistical forecast models, analyse forecast output, and evaluate forecast results

Dive deep into forecasting planning models to identify risks and opportunities and resolve constraints by negotiating across demand and supply owners

Desired Candidate Profile:

Deep expertise in Mobile/TV/Ecosystem & Laptop

Minimum 5 years of experience. Up to 10 years

Ability to manage Spare needs with complete courses

Analysing consumption data and addressing the shortage in advance and route cause and making an action plan to reduce it.

Preferred industries: Handset, consumer Durable, Telecom

Qualification - Diploma/Degree in Commerce or Supply Chain

Experience - 5 to 10+ years

Skills \xe2\x80\x93 Strong MS Excel and PPT skills, Knowledge of SAP

Full-time or Part time - Full Time

Travel \xe2\x80\x93 Should be flexible (Field Job, Service centres & customer Place visits)

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