Job Description

Responsibilities & Key Deliverables

• Customer Focus:- Manage customer expectations and internal stakeholder communication. Build relationships and collaborate with stakeholders to understand and solve problems promptly. Demonstrate empathy and address grievances effectively. Improve Admin CAPS scores through enhanced finesse and reliable services with increased survey participation.
• Strategic Planning and Vendor Management:- Establish KPIs and metrics for vendor performance evaluation. Proactively identify and resolve issues with vendors. Manage office equipment lifecycle and coordinate procurement for replacements.
• Ethics and Compliances:-- Enforce ethical standards and regulatory compliance. Monitor fire and safety regulations in regional offices. Conduct risk assessments and implement fire prevention measures. Ensure projects adhere to local, state, and federal regulations. Obtain permits and approvals from regulatory authorities. Implement and oversee health, safety, and environmental protocols.
• Standardization and Management of Stakeholder Expectations:-- Align administrative services, processes, and policies across area offices. Act as the main point of contact for all project stakeholders, including clients, contractors, and government agencies. Facilitate clear and timely communication, providing regular project updates and status reports. Resolve any issues or conflicts that arise during the project lifecycle.
• Financial Controls and Budget Management:-Achieve cost leadership by effectively utilizing approved capex budgets periodically. Prepare and monitor project budgets, ensuring financial control and cost-effectiveness. Provide regular financial updates to management. Approve expenditures and manage procurement processes for materials and services.
• Directing Operational Efficiencies:- Strategically plan & execute office acquisitions, relocations, and colocations based on business plans including repair & maintenance activities.
• Administrative Areas Management:- Manage administration services across (RO/AO/MILE Offices). Oversee facility management, front office operations, visitor management, and cafeteria operations. Manage housekeeping, inventory, vendor contracts, security, and legal/compliance requirements. Coordinate administrative procedures, streamline processes, and optimize costs.
• Project Management, Space Optimization, and Negotiation:- Manage seat inventory and plan infrastructure projects. Optimize office space and negotiate contracts effectively.

Experience15-18 yearsIndustry PreferredExperience in any larger corporate / conglomerate / MNCsQualificationsAny Graduation DegreeGeneral RequirementsComfortable with travelling for work, as the job involves Extensive Travel.

Mahindra & Mahindra