Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Management Trainee - Application Support
We are seeking a highly motivated and technically skilled individual to join our team as an Application Support Analyst. As a Fresher in this role, you will be responsible for providing support to our enterprise applications, ensuring their smooth operation, and resolving any issues that arise.Responsibilities

• Provide first-line support for users of our enterprise applications via phone, email, or ticketing system.
• Troubleshoot and resolve technical issues related to application software and ensure timely resolution.
• Collaborate with senior support analysts and developers to escalate complex issues as needed.
• Assist in monitoring and maintaining the performance, security, and availability of applications.
• Document support activities, solutions, and procedures for future reference.
• Participate in training sessions to enhance your technical skills and understanding of our applications.
• Contribute to continuous improvement efforts by suggesting process enhancements and automation opportunities.

Qualifications we seek in you!
Minimum qualifications

• Bachelors degree in computer science, Information Technology, or a related field.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Basic understanding of relational databases and SQL queries.
• Familiarity with ITIL principles or IT Service Management concepts is a plus.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a team-oriented environment.
• Proactive and eager to learn new technologies and skills.
• Prior internship or coursework experience in application support is advantageous but not required.

Preferred qualifications

• Certifications in relevant technologies (e.g., ITIL Foundation, Microsoft Certified Professional, etc.) are a plus.
• Knowledge of scripting languages such as Python or PowerShell would be beneficial.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact